Holiday Inn Leeds Bradford

Thanks to Kim who organised an Xmas meal from Active Life to Holiday Inn restaurant we arrived to be showed to our tables in one of the dinning rooms. Really good well organised seating arrangements for our party of neighbours. After we had organised our meal in advance which was served by efficient staff. My meal which consisted of starter Pate main course roast beef with Yorkshire pudding and all the trimmings, Yum Yum! and to finish the most gorgeous chocolate moose. Congratulations to the chef. To say the dinning room was absolutely full a marvellous meal. Thanks once again to Kim for organising a great venue.

Pretty good for a large hotel. Restaurant seemed a huge room with bit too many tables. Menu choice pretty good. Bit of a muddle on order so came in two parts. Friendly and apologetic team sorted it well.

Attended my daughters reception here last night. Colin amazing friendly guy who coped amazingly well with drunken party people. We were told the room would be tidied and our belongings would be kept in room 4. We woke up to find all our wedding items bagged in black bin liner bags in the entrance to the bar. An expensive centre piece that was there at 8am had disappeared by lunch time. A point we raised to Nicola who shouldn’t be front of house until she does a customer service course. She wasn’t interested and went on to state she hasn’t seen anyone leaving with it. We realised more items were missing. Nicola checked the kitchen and brought out the vases from the sand ceremony that they had opened but hadn’t been done these vases were broken during the journey home and the sand was spilt as the box had disappeared so we attempted to carry them loose. There was only the top of the wedding cake left because kitchen staff had taken it among themselves to cut the cake without asking and put it out on tables were nobody was sitting as it was so late in the evening. The whole two tiers were wasted. Nicola carried the cake in her unwashed hands it wasn’t wrapped up in cling film or on a plate and was plonked on the front desk again by Nicola. When I attempted to discus the cake and missing items her manner was appalling as she attempted to look down her nose at us she wasn’t capable of stringing a sentence together or offer any productive response to our issues. We decided to draw a line under it and accept our loss as attempting to talk to her was just hard work. She obviously is unable to deal with any issues other than checking customers in and out. I absolutely would not recommend this hotel. It’s a shame because some of the staff are lovely, but then again is that why staff turn over is so high. On a plus breakfast was nice :

I wouldn't recommend anyone to stay here room looked like it hadn't been upgraded since the 1980s shower didn't work light in bathroom. Poorly fitted uncomfy bed led to poor night's sleep, serious upgrade is needed to the bed rooms

Stayed here in Jan as part of a 2 day meeting with work. Very tired and run down. Room was nice, bathroom was ok just tired. Buzzing noise coming from outside and corridor light on all night which beamed through my door throughout the night. The restaurant was very basic and old fashioned, staff were unique the old gentleman and young waiter seemed like they didn’t have a clue, we witnessed on several occasions coming out with food wandering around with it and then going back in to the kitchen. Wouldn’t have been an issue if the place was packed! Having said that the 2 young girls in the evening had a bit more life in them. Food was nice at both lunches and the evening meal we had paid for. Although the first lunch we had pie, roast potatoes and a bit of veg the plates we were given were side plates, you couldn’t put anything on the plates they were so small. Breakfast was really nice we arrived early in the morning and again some of our party had to ask for plates to be refilled so we could actually eat. Other diners also asked in the morning. Cutlery was dirty, the glasses were disgusting at the meal and also throughout the conference we held. The chairs were tired and stained.