Fazoli's - Bowling Green

Italian, Cheese, Noodles
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Fazoli's

Fazoli's
3.7 / 5 (1801 reviews)

Description

Fazoli's has received mixed reviews lately, with some customers expressing disappointment in the poor food quality and lackluster service. Complaints range from overseasoned dishes to cold food and unprofessional staff. However, others have had much more positive experiences, praising the hot and delicious meals served with excellent customer service. It seems that Fazoli's may vary in quality depending on location, with Bowling Green being a standout for its cleanliness and top-notch service. Despite some negative feedback, there are still those who enjoy the affordable Italian fast food chain for what it is.

Last update: 18.05.2026 from: Lee

Feedback

★ 3.7 / 5 from 1801 reviews
mitchel00
08.11.2022

We were visiting BG for the day and stopped for lunch. Sitting area was very clean. We ordered and everything was perfect, fresh, and when brought out fresh cheese was grated on top. We eat at our local Fazolis and have never been offered this level of service. The whole staff was amazing! It was like eating somewhere I have never been considering how different and nice this one is compared to others. Great job BG fazolis!

abourdon
08.11.2022

Just got home with our order. Customer service was great. Food quality is poor. Had to toss Broccoli to the side due to the amount of salt. Completely over seasoned and bread sticks were soggy.

qlombardo-forest872
08.11.2022

I ordered the new mac and cheese with breadcrumbs which promises in their description that it’s made with Cavatappi noodles. Not at all. Just over-cooked macaroni instead. The cheese tasted like it came from a can. Just so artificial tasting. The bread sticks seemed to be reheated in the microwave. Hard bottoms and tough to eat. This store has fallen down badly.

lee-and-audrey-rober-1
28.01.2024

I absolutely loved everything about Fazoli's! The food was outstanding, and the customer service was exceptional. You never have to worry about your meal not being hot. The spaghetti and lasagna were both incredible, and the breadsticks were by far the best I've ever had. If you find yourself in Bowling Green and don’t visit Fazoli's, you are definitely missing out!

mccoy-reynolds-1
28.01.2024

I entered with very low expectations since I had never been to a Fazili's before. The idea of Italian fast food seemed strange, but I was pleasantly surprised. First off, the prices were quite affordable, which is a big plus. The food was decent, although it didn’t taste quite like traditional Italian, it was still enjoyable. The breadsticks were excellent! Overall, it was a fun experience, but I don’t think I would return.

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