Dunkin' - Boston

I waited 20 minutes for a small coffee at this restaurant because they prioritize online orders over walk-in customers, which I find ridiculous. Even though the... read more I waited 20 minutes for a small coffee at this restaurant because they prioritize online orders over walk-in customers, which I find ridiculous. Even though there were three people working, the online orders were made first regardless of how long walk-in customers had been waiting. I will go to another Dunkin' Donuts in the future, as this one is not worth the wait.

My mobile order was served without having to wait in line or place my order in person. I ended up waiting for 30 minutes before receiving my order. read more My mobile order was served without having to wait in line or place my order in person. I ended up waiting for 30 minutes before receiving my order.

The staff at this restaurant on weekends is extremely friendly and efficient. read more The staff at this restaurant on weekends is extremely friendly and efficient.

Dear Dunkin’ Donuts Customer Service, I’m writing to express my frustration with a recurring issue at your Ruggles station 1131 Tremont st Boston store. Over th... read more Dear Dunkin’ Donuts Customer Service, I’m writing to express my frustration with a recurring issue at your Ruggles station 1131 Tremont st Boston store. Over the past several weeks, I’ve consistently found the store closing 2 to 3 hours before the posted hours of operation. Each time, I’m told that the oven “isn’t working,” but it’s obvious that the equipment is functional—lights are on, machines are running, and staff are in the process of shutting everything down early. This pattern suggests that the store is choosing to close early for convenience rather than due to legitimate equipment issues. As a loyal customer, I find this practice both misleading and disappointing. It undermines the reliability and trust I’ve come to expect from the Dunkin’ brand. I ask that you look into this matter and hold the location accountable to ensure they honor their posted hours or communicate transparently if legitimate closures are necessary. I’d appreciate a follow-up on what actions are being taken to address this. Thank you for your attention to this matter Food: 1 Service: 1 Atmosphere: 1

The person who works there makes absolutely zero effort to get it right. Absolutely the worst dunkin I have ever visited. Service: Takeaway Meal type: Breakfast... read more The person who works there makes absolutely zero effort to get it right. Absolutely the worst dunkin I have ever visited. Service: Takeaway Meal type: Breakfast Price per person: $1–10 Food: 3 Service: 1 Atmosphere: 1