Padrone's Pizza - Bluffton

We make the trip from Cincinnati to this restaurant for their pizza because it's the best in the state. I've been coming here since high school, and they have n... read more We make the trip from Cincinnati to this restaurant for their pizza because it's the best in the state. I've been coming here since high school, and they have never let us down. We're consistently happy with the prices, and the pizza is always fantastic. They offer a warm, small-town hospitality, making this our top choice every time we visit!

I visited this restaurant about a month ago and was served by an employee named Alexis, who was incredibly kind and friendly. She had the most beautiful hair I... read more I visited this restaurant about a month ago and was served by an employee named Alexis, who was incredibly kind and friendly. She had the most beautiful hair I had ever seen. As I was leaving with my pizza, she noticed that I had forgotten my cheesy bread and rushed out of the store to hand it to me. It was raining, and while I was hurrying to cross the street, I almost stepped in front of a bus. Thankfully, Alexis pulled me out of harm's way! My pizza went flying through the air, but she caught it! She truly saved my life, and I can't thank her enough! Not only that, she also saved my pizza and cheesy bread, which were fresh, delicious, and free of any hair. Since I'm pregnant, I've decided to name my first child after her. Exceptional customer service, Alexis!

When I brought up the hair, she became defensive and seemed more concerned about the pizza not being cut properly than the hair issue itself. I explained that t... read more When I brought up the hair, she became defensive and seemed more concerned about the pizza not being cut properly than the hair issue itself. I explained that the hair was the real problem. She told us to return the pizza with the hair, and they would replace it, which was fine. However, when we arrived, we asked to speak with the owner, and that seemed to upset her further. Once again, she was rude and unprofessional, even throwing our pizza onto the counter. This level of service is unacceptable.

I received raw bacon in my BLT wrap at this restaurant, which made me sick. I spoke with the manager and showed him a picture of the undercooked bacon, but he d... read more I received raw bacon in my BLT wrap at this restaurant, which made me sick. I spoke with the manager and showed him a picture of the undercooked bacon, but he didn't take any action. He wouldn't connect me with the owner, so I left my number hoping that the owner would call me. It’s been two weeks, and I still haven't heard anything.

My family orders from this Padrone’s multiple times a week. Up until today we have never had an issue. We picked up our food and there was hair in our pizza and... read more My family orders from this Padrone’s multiple times a week. Up until today we have never had an issue. We picked up our food and there was hair in our pizza and it was not cut into squares like normal.Upon calling to speak with a manager the girl whom answered whose name was Alexis I do believe said she was the manager. She was extremely rude when I told her that there was hair in our pizza she did not have a hair net nor a hat on and was flinging her hair around into the dough as she was making the pizzas) when I mentioned that there was hair in the pizza she got hostile and then acted like our pizza being cut the wrong way was the main problem, that was not the main problem, the fact that there was hair in my pizza was the problem.She told us to return the pizza with hair in it and they would make another one, cool no problem but when arriving we asked to speak with the owner and that apparently upset her more because she was rude once again. Then threw our pizza up on the counter.This is unacceptable