Reviews

Overall Total Score
3.6 out of 5
Very good | 1102 reviews

Reviews from various websites

Menu
4.6 ★ from 30 reviews

Staff was really friend and helpful. It’s definitely a special occasion place but fun, memorable and worth the little extra for this rare visit.

Whole crew was very unprofessional. food was okay. got from the bs i went through. wouldnt recommend.

Cool experience with several outstanding items, especially the specialty desserts. Some food was good but not superlative. Price was a little high overall yet n...

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The drinks we ordered well before dinner never arrived so we asked the server to cancel our drink order, she brought the drinks anyway and told us she would rem...

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We arrived earlier than expected and they happily worked us in! Very helpful! The food is always great!

Despite varied experiences in regards to service and noise level, most customers enjoyed the food and creative drinks at the Sugar Factory. While some felt disappointed with the service quality and food availability, others had a great time and appreciated the special desserts and fun experience. Overall, the restaurant offers a mix of positive and negative aspects, making it a hit or miss for patrons. The friendly staff and accommodating nature of the establishment were highlighted in regards to customer service. The eatery's location in a large mall may present challenges for out-of-town patrons, but it can still make for a memorable dining experience.

Opentable
3.6 ★ from 1102 reviews
Simona
14.05.2024 - 04:51

I made reservations for 10pm at night, but had trouble finding the restaurant due to the large size of the Mall and being from out of town. Despite arriving lat...

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AnnaD
14.05.2024 - 04:51

The food was good but a bit pricey, and the music could use improvement.

SusanH
14.05.2024 - 04:51

The service at this restaurant was slow. When we asked for the bill to be split between two cards, we ended up with both checks being charged to the same card....

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AthelgraW
14.05.2024 - 04:51

Sugar Factory is big fun. This is the 3rd year we have gone. Doing the King Kong is definitely worth it.

Kelley
14.05.2024 - 04:51

Food was absolutely terrible. Even the penne pasta, ceasar salad, and turkey club. Those are hard to screw up and were very gross. Go for the fries, shakes, and...

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