Jersey Mike's Subs - Feedback

This is the slowest restaurant I have ever been to. I won't make the mistake of coming here again. It's been 45 minutes and I still haven't received the food I... read more This is the slowest restaurant I have ever been to. I won't make the mistake of coming here again. It's been 45 minutes and I still haven't received the food I ordered online. I might have to leave without it in order to get back to work before my lunch break is over. I'm not happy that I already paid.

I arrived at this location at 8:30 and found the door already locked, despite the posted hours stating they are open from 10am to 9pm Monday through Sunday. read more I arrived at this location at 8:30 and found the door already locked, despite the posted hours stating they are open from 10am to 9pm Monday through Sunday.

Food is on point every time. Never messed up an online order, all my online orders were ready on time. Perfect read more Food is on point every time. Never messed up an online order, all my online orders were ready on time. Perfect

Fresh ingredients and friendly, they cut our sandwiches perfect and they were excellent. read more Fresh ingredients and friendly, they cut our sandwiches perfect and they were excellent.

The customer service is horrible, like I’m talking they’re in la-la land. I was asking them that I saw 2 bottles and I didn’t know if they were both vinegar oil... read more The customer service is horrible, like I’m talking they’re in la-la land. I was asking them that I saw 2 bottles and I didn’t know if they were both vinegar oil or not, and they struggled to hear me, when I literally raised my voice. I’ve never seen someone more deaf in my entire 16 1/2 years of life. Then, they proceeded to screw up and put vinegar oil on my sandwich (like a lot of it), and I struggled to eat it, because it’s my least favorite oil. Also, they messed up my dad’s order, which he said he wanted half as much mayo as usual, then they put a whole amount on half the sandwich, when he said he wanted a half amount not full. Also, I got whole wheat bread, and my dad got the same bread, but with gluten-free bread. So, apparently the gluten-free bread sucked compared to normal and he’s been there before. I don’t know how they can be ok with screwing up this badly, because they clearly don’t care. Worst sandwich experience I’ve ever encountered.

I really loved the steak and chesse mikes way!!! The manager Michelle recommended to say it was her favodite, but add Mike's way!!! I have to say what I've ever... read more I really loved the steak and chesse mikes way!!! The manager Michelle recommended to say it was her favodite, but add Mike's way!!! I have to say what I've ever had. And by the way, your manager Michelle was so friendly and friendly!! I must say the best customer service I have received in a long time. I loved it once. And now it will love. Thanks Jersey Mikes

I stopped by this restaurant after work in nearby Troy and the friendly staff recommended the chipotle chicken Philly with bacon. It was the best sandwich I've... read more I stopped by this restaurant after work in nearby Troy and the friendly staff recommended the chipotle chicken Philly with bacon. It was the best sandwich I've ever had from Jersey Mike's. I would definitely return if given the chance!

Great sandwiches! This location is right at my house, so we're pretty much... Online ordering and pickup is super easy. read more Great sandwiches! This location is right at my house, so we're pretty much... Online ordering and pickup is super easy.

I have never dined at this restaurant, but I have only visited to pick up DoorDash orders. The staff is extremely friendly, consistently ensures that orders are... read more I have never dined at this restaurant, but I have only visited to pick up DoorDash orders. The staff is extremely friendly, consistently ensures that orders are well marked and ready for pickup. In my experience, the service is fast - out of the 15 times I have picked up orders here, I only had to wait about 5 minutes for 2 orders, which was no bother at all.

I visited this restaurant for the first time yesterday and was extremely impressed with the employee Leola. She managed to attend a meeting and cook on the gril... read more I visited this restaurant for the first time yesterday and was extremely impressed with the employee Leola. She managed to attend a meeting and cook on the grill simultaneously, showcasing amazing multitasking abilities. Her customer service skills were top-notch as she swiftly got us in and out of the restaurant. The sandwiches she made were delicious and I will definitely be coming back as a customer. I traveled all the way from Southwest Detroit and will continue to do so as long as Leola is doing such great work. Reviewed on 11/15/2020.