Cottage - Blackpool

Just been for fish and chips today Sunday 22nd November 2023. The lady that served us was so customer focused I actually told her how lovely she was, which is n... read more Just been for fish and chips today Sunday 22nd November 2023. The lady that served us was so customer focused I actually told her how lovely she was, which is nice to see these days. Hope the owner passes this on to her. The food was excellent. Will be returning regularly was fantastic and very good value for the quality of the food.

Called in Friday 20th Oct waited so long ask for my money back.shouldnt ask for payment up front then expect to wait so long.there was a booking for 20 people i... read more Called in Friday 20th Oct waited so long ask for my money back.shouldnt ask for payment up front then expect to wait so long.there was a booking for 20 people in the restaurant at the time. These people call once a year.tina the manager ignored 3 locals so long.priotise people who come every week.disrepectful ?

We arrived at 17:15 on a Saturday afternoon in October. Blackpool town centre was heaving, however, The Cottage was fairly quiet with numerous empty tables. We... read more We arrived at 17:15 on a Saturday afternoon in October. Blackpool town centre was heaving, however, The Cottage was fairly quiet with numerous empty tables. We were shown to our table and told that there was a waiting time of 30 minutes. This was fine as we did not have to be in Blackpool until 7.55pm for a pre-booked trip on the illuminations tram. We assumed, wrongly, that the 30 minute waiting time was for food, not the amount of time we waited for our order to be taken. When we finally made our order we got told that waiting time for fish was 40 minutes. Numerous diners came in seeing if they had a table and were left standing by the door waiting for staff to acknowledge their presence. I was sat by the kitchen and I could hear, the woman who appeared to be in charge shouting at the staff, hardly a professional dining establishment. While waiting, for what felt like ann eternity for the food to arrive we received our bread and butter. A few moments later the woman who we think was in charge came to bring us more bread and butter and when we politely said that we had some already asked if we wanted some more. When we refused this she took them away in a stroppy manner and gave them to another table. 52 minutes after ordering the food arrived. This was nearly an hour and a half after arriving to get two portions of fish and chips! Every diner who then entered was told that there was a 45 minute wait for fish. Which we could not understand as there were quite a few empty tables. We have been visiting here for 10 years and it is usually much busier than this with no waiting time. The woman who appeared to be in charge was telling fellow diners how busy it was. It wasn’t busy, just badly organised, chaotic even. Trying to see staff to chase up our order was a challenge as they all seemed to be away from the dining area. On entry there was only person in the take away section with 2 or 3 in there on leaving. When we did finally leave we were late for our pre-booked trip . We will never be visiting here again, which is a shame because every visit to Blackpool was not complete without a visit to The Cottage.

After seeing this restaurant featured on TV a few weeks ago, we decided to pay it a visit. Unfortunately, we did not receive a warm welcome from the staff and f... read more After seeing this restaurant featured on TV a few weeks ago, we decided to pay it a visit. Unfortunately, we did not receive a warm welcome from the staff and found the waitress to be rude. As someone who only eats cod, I was disappointed to find that my options were limited to a small or large portion. When my dinner arrived, the batter was greasy, the fish appeared undercooked, and lacked flavor. Overall, the experience was not worth the 92-mile round trip. Wishing the restaurant the best in the future.

We have been visiting The Cottage for over 30 years on our visits back to my hometown of Blackpool. A visit to The Cottage has always been an exciting experienc... read more We have been visiting The Cottage for over 30 years on our visits back to my hometown of Blackpool. A visit to The Cottage has always been an exciting experience for my now grown up children. Yesterday’s experience was sadly was the last one. We had booked a table but on arrival “The Hostess” barked at my friend “HAVE YOU BOOKED A TABLE?” What happened to a pleasant meet and greet to your customers? I said we had booked and gave in the name,. We were shown to our table and given menus. After about 20 minutes someone came to take our orders and we were told that there was a 35 minute wait which we said was fine. After 1 HOUR of waiting we asked where our food was, the waiter went off to check and came back saying it’s just being plated up” 15 minutes later our food finally arrived. We were on the verge of waking out by this stage. We began to tuck in as we were now, starving hungry. We all noticed that the fish batter was very greasy, but on eating the fish they inside was chewy. We all opened our fish up and the batter inside was RAW and inedible. I ended up just scooping the fish out, which itself was only just cooked. My daughters Steak Pudding was all dry on the inside like it had been sitting around for a while. In all an unpleasant experience in a place that used to be welcoming and served fantastic fish chips. I suppose the lack of people queuing outside on a busy Saturday night for takeaway should have been a warning sign. We used to have to fight our way past scores of people waiting for takeaway but last night there was just one chap sat waiting. That speaks volumes I suppose. Such a shame.