Zizzi - Solihull - Birmingham

Don't bother The worst restaurant I have ever been in. No customer service at all, Dirty bar piled with Glasses, Tables not cleared. Cold food and a long wait P... read more Don't bother The worst restaurant I have ever been in. No customer service at all, Dirty bar piled with Glasses, Tables not cleared. Cold food and a long wait People were complaining all around us and two lots of people walked out while we were there.

Went for my granddaughter’s birthday Food lovely . Service friendly but so slow and painful. Took ages for everything. Order a peppermint tea it never arrived . read more Went for my granddaughter’s birthday Food lovely . Service friendly but so slow and painful. Took ages for everything. Order a peppermint tea it never arrived .

The behavior we experienced from the manager was absolutely appalling. The lady was extremely rude (Dorota) Despite multiple available tables, when one of us in... read more The behavior we experienced from the manager was absolutely appalling. The lady was extremely rude (Dorota) Despite multiple available tables, when one of us inquired about walk-in options, she responded with a bark that could be heard from 15 meters away. Even before she approached us, while standing in the doorway, I checked Zizi 's website and found multiple booking slots available. However, when she finally came to us, let 's call her the Dorota the unpleasant lady, she claimed there was no availability. We informed her that we had indeed booked a table and expected to be accommodated. Additionally, a little courtesy and a smile from the staff wouldn 't hurt. The waitresses were lovely, but the issue seemed to lie with the manager(Dorota the unpleasant lady), who seemed to think she was on holiday in the Bahamas. I suggest reviewing the attire and providing some training on people management for the managers. Please bear In mind this review is not based on the quality of food, food lovely I give it a 10, but the Dorotas behavior is wrong on every level . Until she’s there : I suggest- avoid.

Started off with drinks at the bar whilst waiting for our friends to turn up. These were good but it went downhill from there. We had already been advised the f... read more Started off with drinks at the bar whilst waiting for our friends to turn up. These were good but it went downhill from there. We had already been advised the fryer wasn't working, so there were a few dishes we couldn't order but this was fine. Firstly they had run out of Sea Bass and also Tomatoes which I think is needed for quite a lot of italian dishes!!! Starters were OK and then the problems started. The main courses came out one plate at a time. So our food didn't go cold we said to each other to start rather than wait for all the dishes to arrive. The Vegatarian Lasagna never came out, to which when asked by a waitress of the Chef he simply shrugged his shoulders as if to say I don't know where it is. This was all some 2 hours after we had sat down for our meal. There were only a couple of tables left in the restaurant by the time our food came so it wasn't anyone elses!!! Lasagna arrived eventually when most of us had finished our food. We ordered some more wine and the White and Rose Pinot Grigio both came out at room temperature rather than chiled. We didn't get chance to put them in the chiller to cool was the response!!! We did get 25% off and our friend that had the lasagna had it taken from the bill but we won't be rushing to eat there in the future. There where lots of staff on duty and the restaurant was quiet by time we got our mains so not sure why there was such a problem.

What a disappointing meal. They are so understaffed the 2 waitresses were running around like headless chickens. Not their fault at all but we waited half hour... read more What a disappointing meal. They are so understaffed the 2 waitresses were running around like headless chickens. Not their fault at all but we waited half hour for our drinks and an hour for our starters. Lots of the popular dishes they had ran out of also which I don’t understand for early on a Saturday night. Had meatballs and mushrooms to start which were okay. Mains had beef ragu pasta and the ravioli. Both were horrible and we go to a lot Italian restaurants but these were very poor. Had to ask 3 members of staff for parmesan for my main which I had eaten most of it when it finally came. Had to wait ages for the bill also so ended up going up to the bar to pay. Will not be coming back.