Kfc - Birmingham

Awful experience. We downloaded the KFC app and ordered at other places with no issue however when we ordered from here we were tracking our driver when suddenl... read more Awful experience. We downloaded the KFC app and ordered at other places with no issue however when we ordered from here we were tracking our driver when suddenly we got a notification saying our order was undeliverable for some reason! We called them and they said to wait 15 minutes, those 15 minutes turned into an hour and we had to eventually drive over to the place just to realise they hadn’t even delivered it yet and that our order was just sitting in the back all cold. We asked for a refund for our delivery charge since that delivery never came and they said they couldn’t do that because of the technical issues? then how come they had made the order in the first place? anyways now we wasted on money on delivery and became our own deliverers for our order which honestly makes me feel really disappointed in this place. Will never buy from this place again. Food: 1 Service: 1 Atmosphere: 1

We ordered from here because we were passing through the area, but it’s genuinely such a poor KFC. The next day, we had weird stomachs, so I don’t know if they... read more We ordered from here because we were passing through the area, but it’s genuinely such a poor KFC. The next day, we had weird stomachs, so I don’t know if they prepare the food poorly or keep ready-made food under those heat lamps for too long. Compared to other KFCs, the food isn’t great either. It feels kind of dry and stale, like care wasn’t put into making it. They also didn’t have certain drinks, which seems to be a common theme based on other reviews; people mention that they often run out of salad or miss parts of orders. You’d think most of these establishments would be consistent across the board since they’re part of a big-name brand, but I guess it all depends on the management, the level of training they provide to staff, and the pride they take in their specific franchise. Overall, it just had a very unprofessional vibe. I’m not sure if that’s normal for this location since we don’t live in the area, but I’ve never experienced this at any other KFC before, so it was definitely a letdown. Meal type: Other Price per person: £20–30 Food: 1 Service: 3 Vegetarian offerings: Not sure

I have been to this KFC several times. Their service is quick and friendly staff. The food is great as expected from KFC. If you ask, they give plenty of ketchu... read more I have been to this KFC several times. Their service is quick and friendly staff. The food is great as expected from KFC. If you ask, they give plenty of ketchup but unfortunately they do not do mayonnaise anymore. There's plenty of free parking. The Service: Dine in Price per person: £1–10 Food: 4 Service: 5 Atmosphere: 4

The food at this restaurant was freshly cooked and delicious. The ice cream servings were small but tasty. Unfortunately, they did not have any hot drinks avail... read more The food at this restaurant was freshly cooked and delicious. The ice cream servings were small but tasty. Unfortunately, they did not have any hot drinks available due to a lack of cups in stock, which was disappointing. The staff were friendly and polite. The restaurant was very clean. Overall, a pleasant dining experience.

If you're reviewing KFC in Chelmsley and complaining about the drive-thru, your life must be pretty sad. After all, the key message of a drive-thru is convenien... read more If you're reviewing KFC in Chelmsley and complaining about the drive-thru, your life must be pretty sad. After all, the key message of a drive-thru is convenience for customers.