Harborne Stores - Birmingham

What amazing pub definitely would come here again…..

I always go out in harborne and leave with having a goodtime, this time i never, we had never been out in the stores before so we decided to pop in for a few drinks. When we arrived we got our drinks and went into the back bit, everything was going okay until we was aproched by a member of staff asking us to share there post and leave us a good review, we didnt see any issue in this and would of until 2 women who worked ther apart of managment came out being loud and asking this lad that approched us what is he doing at our table. The man explained what he has said and we also said the same she looked at me and my friends in discust. She stunk of alcohol and was acting in a very drunken mannor, drinking with all residents from the pub. i would highly not recomend this pub as there is NO people skills or managment acting professional. You are ment to feel safe when you go out, not feel intimdatedby the Manager and staff.

I would like to say I had an awful experience at the Harbone stores I came there with my family and a friend who has recently had a catheter bag fitted so needed personal assistance in cubicle then all of a sudden the door was being booted down by a member of staff who was paraletic drunk who couldn’t barley string one word together causing my friend bag coming disconnected and that was her first night out with her bag on after spending a long time recovering through her illness do not go to this place if the smell don’t traumatise your the staff certainly will !!!!!!

I came in to the stores yesterday with my friend and 2 children girl 16 hightly austist,adhd ,dyspraxia and boy18 asd ,my daughter has sensory issues and the music was very loud inside so I told her to go through to the family friends garden area where my son followed and sat and found a table while I ordered our first drink,the next thing I know (2 minuets later) ,my children are standing by the front door with my daughter in tears as the manager screamed at her to leave without asking any questions etc other than saying she looked drunk (she walked in carrying a milkshake) she was judged by appearance ,she carrys a id med card too and lukily the managed decided my son has to leave too they did what was asked with my daughter trying to tell her mommy is inside,.my daughter usually travels in a disable bus and has a carer but was thrown out a back entrance alone in to a vulnerable situation cabt read and scared of roads etc .that could have been awfull and against safeguarding and autism law act lucky my son knew to go find the front entrance ,another member of staff then came barging in from the back entrance towards the front door and started screaming at my daughter again to get out ,by this stage my daughter was inconsolable I was upset and shaken and left our drinks untouched on the bar and left calling a taxi to rush my daughter home ,I was waiting 15 minims outside and not once did the manager come in from the bear garden to adress this situation, staff and management need to be trained on how to deal with situations like this and how to talk to people in a non aggressive manor ,my daughter will not leave the house and is deeply effected by this situation, I have no intention of returning but I want to raise awareness on this subject so no-one else goes though this ,I will be taking this further, iv message the manager about this in a civil manner and not had any response to rectify this and now safeguarding ,,autism act team and brewery department will be involved

Good traditional pub no food but friendly and a good beer garden