KFC - Feedback

#4 - Fast Food - Big Spring, Chicken, Chicken Wings

Reviews

Overall Total Score
2.8 out of 5
Average | 2621 reviews

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KFC Outside

Reviews from various websites

Menu

Last update : 27.06.2022

1.8 ★ from 21 reviews
rowena54
Rowena 27.06.2022 - 14:19

This is the worst kfc I ever been to. One they make us park in the parking lot no one in front of us or behind us or even waiting. Two they got our drinks wrong had to go inside to get that fixed still no food ready or brought to us 3 whenever they bring our food out no forks or spoons so had to go back in the lady behind the counter told the man to get us forks and he said ugh again well if they would have gotten everything right the first time we would have never had to go back in and that isn't even the last thing we ordered chocolate chip cookies nope didn't get them either I told my husband never mind I ain't going back in for a 3rd time I been in fast food for years this isn't how you run a business oh and thanks for the raw chicken as well

I hadn't been to KFC in three years, but decided to go yesterday. As I looked at the menu to decide what to order, I attempted to pay with a $100 bill. However, I was rudely told that they couldn't accept it because my meal was less than $50 and there were no signs indicating they couldn't take larger bills. The food I received was overcooked and had raw dough under the fried layer. I had to remove the skin just to try and eat it. Additionally, the ice machine was out of order and the staff didn't inform me until I asked for ice. Furthermore, I overheard employees gossiping about another coworker in a disrespectful manner. To my surprise, the employee who took my order turned out to be the general manager. If someone like that is the general manager, I can only imagine how poorly the rest of the staff must be treated in terms of rudeness and lack of professionalism.

I have always enjoyed this restaurant, although I don't dine here frequently. The food is excellent and the service is fantastic.

Waited almost an hour in their drive through just for them to tell us they didn't have what was ordered. Worst service in town by far

cole-dasia
Dasia 27.06.2022 - 14:19

Worst KFC ever. The staff is rude, they refuse to ever make any potpies. Stay away from this place. Drive down the street and get taco bueno instead.

While some patrons leave KFC expressing frustrations over long wait times, inconsistent food quality, and unprofessional staff, others are pleasantly surprised by the friendliness and efforts of a revitalized team. Instances of receiving undercooked food and rude service overshadowed the excellent, fresh meals found by a few dedicated customers. However, a recent management change seems to have sparked a notable improvement in service and quality. As the restaurant strives to recover from a rocky past, some diners are cautiously optimistic, while others vow never to return—illustrating the establishment's current struggle for consistency and customer satisfaction.

Restaurantji

Last update : 04.04.2024

2.2 ★ from 50 reviews
sir
Sir 04.04.2024 - 10:42

I would strongly advise to steer clear of DEFINITELY IGNORES Restaurant. This establishment is in desperate need of more attention, as the equipment is not functioning properly. The staff members are fantastic, especially considering the challenges they face with faulty equipment. It is clear that the restaurant's equipment is severely neglected and either needs to be repaired immediately or replaced entirely.

kolin
Kolin 04.04.2024 - 10:42

This restaurant serves delicious chicken with great seasoning, but be prepared to wait for your food.

genaro-aguirre
Genaro 04.04.2024 - 10:42

The employees were very polite and did there jobs very well. I felt like I knew them that is how friendly they were.

tomas-chavez-fern433
Tomas 04.04.2024 - 10:42

Nothing fast about this place even if Noone is there. Then you get told after paying oh we are out of that item.

elizabeth-vaught-2
Elizabeth 04.04.2024 - 10:42

Now I know why this place is dead, even during a lunch rush. Placed my order for a sandwich and fries, and still ended up waiting 30 minutes. I was the only car there. The guy's demeanor at the window when he told me to pull up tells me this happens A LOT. Haven't been back since, and don't think I would go back.

Sirved

Last update : 18.04.2025

2.1 ★ from 18 reviews
noemi-salazar-3
noemi 18.04.2025 - 00:52

That store is totally a failure, 1. Wrong price on food, employed Said they have no time to change price 2. Not giving you what you orde,example they will give you a nasty cookie instead of a Biscuit, Manager treat you like u coming over there to beg forfood Please don't wate your time ..Mcdonald is better

melva-ruiz
Melva 18.04.2025 - 00:52

This is the second time we 've drove from Colorado City to Big Spring to get KFC. The first time they had no chicken thawed out and she said all they had were sides. (Why be a chicken place if you can 't or won 't sell chicken) We called ahead of time thistime to make sure they had plenty of strips. We get to the drive thru and the lady taking the order tells us it 's gonna be a 45minute wait to get our food. We told her that was fine (we were willing to wait) then she says oh nevermind I 'm not takingorders at this time. I 'm not going to put in any more orders, come back later tonight. We went to Gills instead and got hotfresh food. We will never go back to KFC again!!

munk-bandit
Munk 18.04.2025 - 00:52

For the 10 minute wait in the drive thru I figured the fries would be hot and fresh. They weren't! Fries were hard and tasted horrible! Giving a 2 star rating because my chicken sandwich was decent!

corren-mugica
Corren 18.04.2025 - 00:52

If I could give 0 I would. Walked in at 11:28. Sign on the door says open at 11. Manage sid dining room is closed our computer is down. I can order at the window or nothing. I asked why she can?t write my order down and then go to the window and ring itup. Can?t do that. Okay I?ll order in the drive through then come pick it up inside? Nope. Worst KFC ever

Menupix

Last update : 28.08.2023

4.1 ★ from 13 reviews
diane-1192
Diane 28.08.2023 - 09:51

The food was inedible. It was overcooked and dry, consisting only of wings and backs.

Int Restaurants
3.5 ★ from 2519 reviews

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