Winn-dixie Wine Spirits - BIG PINE KEY

I went to the courtesy counter and asked if there was someone who could get a glass I couldn't reach from an upper shelf. The woman who works there said NO and turned her back on me.

Just don't. The cashier (Gwen was incredibly rude for each of our family members for different things (going through a closed gear when we had not bought anything to be out of the way of paying customers, while the family members who bought stood in line, those who bought things were too close to the gang apparently? So much Sass and zero customer service ever. I understand that there can be frustration on the job, but that was by no means a suitable way to treat customers. Will not come back and will be warning his other publix would be NIE so terrible. Happy first holiday day, appreciate the warm welcome at Winn Dixie.

My worst Winn Dixie experience ever. Overloaded for several items even after entering my Winn Dixie card. That went to the manager, Brian, who then gave me a song and dance about unloading trucks and employee boy. The store is dirty and deorganized. About price and exceptionally long check-out lines. You should drive the additional miles to Publix in Marathon or Key West.

Ever since the new manager took over (Jay) and produce guy (Scott) the store has went way down hill. Shelves are frequently empty. The produce is rotten and empty. Last week I was there and they were stocking full plastic bags of tomatoes which were loaded in mold and fuzz. Yesterday there were 2 registers open and lines were back down toward the wine section. I have no clue how corporate has not shut the place down because it's just embarrassing anymore. Today, I opened 4 boxes of noodles and 3 contained bugs. That was it for me. I am done shopping there and plan to make a call to corporate. This is just sad.

This is the only store we have in big pine key. Unfortunately they cannot get employees so a lot of the shelves are empty it takes a long time to get through the checkout. You have to be very cautious if you have frozen food to make sure you get that the very last thing and that the lines are not long. You can tell the employees are really stressed but they try to smile.