Kdw - Bielefeld
Kdw
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The bread, the starter, and the main course were absolutely delicious.
The bread, the starter, and the main course were absolutely delicious.
A very good restaurant with high-quality, delicious dishes. The ambiance is stylish and the staff very friendly. It would be nice if there were more parking spaces.
The bread, the starter, and the main course were absolutely delicious.
The service was unfortunately very inadequate. Despite several attempts to order drinks, a considerable amount of time passed without any response. When a server asked if everything was alright, I answered honestly and addressed what I perceived as the very slow and uncustomer-oriented service. The owner then came to the table. Instead of listening to the situation or asking questions, he accused me of insulting his wife. This was followed by an inappropriate and verbally charged outburst from him, which was completely unprofessional in both tone and content. No objective clarification of the situation took place. When guests are actively asked if everything is alright, there should also be room for honest feedback – especially when the perception is shared not just by one person, but by the entire table. Immediately interpreting criticism as a personal attack and responding with verbal abuse is, in my view, unacceptable. This disrespectful treatment of guests conveys an impression of a lack of receptiveness to criticism and damages the otherwise good reputation that this restaurant apparently strives for. Especially in the restaurant industry, professionalism should be maintained even in difficult situations. Conclusion: For guests who value open, respectful interaction and constructive communication, this restaurant is unfortunately not recommended.
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