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Contribute FeedbackThe McDonald's outlet received mixed reviews - some customers complained about long wait times, rude staff, and cold food. However, others praised the efficiency and communication of the kitchen staff, as well as a particularly friendly employee named Vladimir. Despite some issues with Just Eat delivery and language selection on the ordering pad, the management team received high praise for going above and beyond to assist customers. Overall, the outlet maintained its busy location in Bexleyheath and provided a typical McDonald's experience, with both positive and negative aspects noted in customer feedback.
The most impressive mcdonald’s ever. run like a real kitchen, they can hear that they communicate across all areas of the kitchen. came fresh and hot, wonderful.
Usually you are used to McDonalds staff being spectacularly rude and dejected of all passion and that's not a dig, I mean it's not a nice job where I can imagine they receive a ton of abuse. However a colleague called Vladimir was smiling and interacting with customers. He was excellent with my nephews gave them balloons and interacted with them on their level, was really impressed. If I had a restaurant I would hire him!
Repeating what I said elsewhere: The food is the usual McD 's stuff, and is fine. I love my double bacon egg McMuffin meal, especially as I can 't get it in South Africa where I live due to some people 's religious issues with bacon not being halaal although I don 't force them to eat it! so overdose when i 'm over in the UK. The young staff are very nice, but seem to be scared of an old woman manager ? who is always shouting at them. Unfortunately she also was rude to me this morning, hence this review and why I gave only one star for service. She really does need talking to by management as I 'm sure she winds up lots of other customers with her attitude. My issue was with the order pad which started in English but changed to Spanish at the drinks order page. The software might need a bit of an update on some of the machines although that sounds a bit daft, I tried others and if you initially chose another language then the first selection screen 'Eat in ' etc is in that language, but it wasn 't for me. Unfortunately the Rude Lady sarcastically told me I could change the language, which you can 't except at the opening screens which were in English.
I took my children to McDonald's for a treat after school on a Tuesday night. Unfortunately, our Happy Meals took over 15 minutes to be prepared and when we finally received them, the food was cold. My children were unable to enjoy their meals. I was disappointed with the experience at McDonald's.
I ordered online and they never include straws or sauces in the bag. Now I have to eat the dry food without any sauce. This only happens at the Bexleyheath location. They need to fix this. Frustrating.