Shelby's - Berwyn

Neveeeeer win everrrrrr? read more Neveeeeer win everrrrrr?

Bad service read more Bad service

I have went to Shelbys on Cicero Ave and Harlem Ave. These locations are where you need to go. This Shelbys on Roosevelt Rd is by far the worst. Vivra, the Afri... read more I have went to Shelbys on Cicero Ave and Harlem Ave. These locations are where you need to go. This Shelbys on Roosevelt Rd is by far the worst. Vivra, the African old lady is HORRIBLE. So rude and extra. Denied me service because I wasn’t “playing” but there was one machine available and my fiance and I were both playing on it. All I asked for was a cookie and pineapple juice (which is never a problem at the other locations) and she said no. Then proceeds to go sit at a table in the lounge area and talks on the phone with her headphones in. When anyone asked her for a drink or a snack she would give an impression that they were inconveniencing her. Its her job to be behind that counter not sitting in the lounge area on the phone”. “Not professional at all. Will not be coming back to this location ever.

It was a good day won good read more It was a good day won good

I absolutely love this place! The machines are fantastic and pay out well. William, the staff member, was incredibly pleasant and friendly. He was very attentiv... read more I absolutely love this place! The machines are fantastic and pay out well. William, the staff member, was incredibly pleasant and friendly. He was very attentive and checked in to see if I needed anything. Overall, it's a wonderful place with excellent service!