Dunkin' - Berwyn

They just take to long. If I go inside to order they don't assist you only for those who have ordered online and drive thru it just takes to long, need more wor... read more They just take to long. If I go inside to order they don't assist you only for those who have ordered online and drive thru it just takes to long, need more workers.

They redesigned this dunkin, and with the redesign, you can't use the bathroom without a code from a receipt. Do you need to use the restroom right away? You pl... read more They redesigned this dunkin, and with the redesign, you can't use the bathroom without a code from a receipt. Do you need to use the restroom right away? You plan on buying something anyway? You're out of luck, you got to get in line and get thereceipt. This Dunkin' Donuts here, in my opinion, is increasingly losing its customer service. They all are, every place is,but these folks to a greater and faster extent. I don't know who's running this Dunkin' donuts, but I do know that they are notemphasizing customer service. They'd rather have a customer accident on themselves, Policies like per bathroom use should gothe way of the dinosaur, but instead, low customer service orientated places make them standards.

This restaurant takes way too long. I placed my order 30 minutes before I arrived, yet nothing was ready when I got there. Customers at the registers were being... read more This restaurant takes way too long. I placed my order 30 minutes before I arrived, yet nothing was ready when I got there. Customers at the registers were being overlooked, and the staff appeared to be wandering around in confusion. It seems like the management could use a revamp just as much as the restaurant itself.

The donuts seem to be smaller than they used to be, and the service was somewhat slow, particularly for those of us dining inside. I ordered two donuts and an i... read more The donuts seem to be smaller than they used to be, and the service was somewhat slow, particularly for those of us dining inside. I ordered two donuts and an iced tea, but I had to wait 15 minutes while several customers who ordered after me were served.

I recommend steering clear of dining indoors at this establishment. A towing company is actively monitoring the parking lot for cars to tow. I arrived, ordered... read more I recommend steering clear of dining indoors at this establishment. A towing company is actively monitoring the parking lot for cars to tow. I arrived, ordered some coffee and donuts, and just three minutes after placing my order, I saw them trying to tow my car. The tow truck operator lifted my vehicle, and when I approached him, he carelessly dropped it back down without checking for any damage. He left without saying a word or providing any explanation.