KFC - Berwick

Ordered chicken box with half a bread roll. When Confronted the answer was that was the peak time and ran out of bread.... and to come and pick up a bun tomorrow. What an insult....

This is our local KFC. On numerous occasions, we've ordered here and had to wait more than twenty minutes for our takeaway food. Staff here are young and lack a sense of urgency. They are either understaffed to cope with the demand sometimes there have been 2 or 3 other customers which I would think meant it wasn't busy or poorly trained. Orders take ages to arrive and twice have been incorrect and or cold. KFC management need to step in here and take control of the ordering and cooking process twenty minutes plus is far too long to wait for take away. Give this store a miss.

We usually order online and pick up through the drive though. Each time we pick up the order, items like either the sauce, the chips, the drink, something is missing and when we try to call, they never answer the phone! Terrible service! This is is the last time I am buying from this place!

There's nothing particularly special about this chain compared to others. The staff was polite and friendly, and our order was accurate. The restaurant was well-maintained and clean.

Yesterday afternoon, I dined at the restaurant with my friend Elise. I ordered the Double Tender Burger without lettuce, while Elise opted for the Original Fillet Burger. We also shared a serving of chips. The staff were incredibly friendly and the service was prompt.