Dieci - Bern

Update March 17, 2024: After I found out the central contact address for complaints through this review and wrote again in writing, I received feedback from quality management. They apologized to me over the phone and confirmed in writing that they would strongly train the branch's employees. Additionally, I was refunded the amount of my entire order. There is still no statement from the local branch management. I also find it unacceptable that not all contact addresses for complaints are published by the branch (but sometimes via Google Reviews). Original: On January 3, 2024, I bit on a pit (probably an apricot) in the penultimate piece of my Porcini Pizza (order no. 06-24-012-71). This is absolutely unacceptable. I took a photo and reported the incident on site and to an internal Dieci email address. I was promised a voucher, but I have no interest in ordering from Dieci again. If Dieci were sorry and serious about apologizing, they would offer a refund and not a voucher.

There was a piece of glass on/in my last slice of pizza!!!!

I love Dieci's pizzas, but recently we've had to deal with major delays, which resulted in cold pizzas. The first time we reported this and we were given a 20 voucher. We received the next delivery within 10 minutes. However, we ordered again today and instead of 7:15 p.m. we received it at 7:45 p.m., again cold and not cut, even though we wanted it that way. What a shame!

Delivery ok Unfortunately the pizza wasn't the same as a Dieci pizza. The mozzarella was on the pizza like yogurt. Unfortunately it didn't taste the best either

I just wanted to order a pizza on site with my brother and there was a totally unfriendly and arrogant employee who thought he had no decency at the checkout and acted as if we weren't there to order a pizza. We just left again straight away. Pizzerias are a dime a dozen. Maybe in the future you will hire employees who want to work.