Subway - Berlin

There were burger towels, crumbs, food everywhere on the floor and the tables were still dirty even though there were no customers except me and the employees w... read more There were burger towels, crumbs, food everywhere on the floor and the tables were still dirty even though there were no customers except me and the employees were looking at their cell phones.

There were burger towels, crumbs, food everywhere on the floor and the tables were still dirty even though there were no customers except me and the employees w... read more There were burger towels, crumbs, food everywhere on the floor and the tables were still dirty even though there were no customers except me and the employees were looking at their cell phones.

I 've eaten in this branch a few times now and I 'm quite disappointed (especially in comparison with other (inter)national branches. When I entered the branch... read more I 've eaten in this branch a few times now and I 'm quite disappointed (especially in comparison with other (inter)national branches. When I entered the branch I wasn 't greeted in a friendly manner once, usually after 1 minute I received a Hi from my waitress, who turned away from me and remained busy with other things, as has happened here again and again. This should be retrained. My clear and direct questions as to whether one or the other campaign (which I present on my smartphone from the Subway app) will not be answered are also not answered; a lot of perplexity leads to minutes of questions among colleagues and attempts to book in the terminal. Ultimately, this branch took part in every campaign. When it comes to serving customers ' requests, I get the impression that either people aren 't paying attention or there is a significant lack of communication on the part of the staff. If I order a Tuna Footlong and it is filled without any special requests, it is unclear to me why a price of over €10 is asked at the checkout. The price notice (see picture) in the shop window shows €8.39 and the digital display above the counter shows €8.99. Other prices such as the chicken teriyaki are also significantly more expensive inside, contrary to the legally required price display in the shop window, although Subway had recently significantly increased prices across Germany anyway. The quality of the freshly baked subs is OK, but so soft that it has little cohesion. So it 's better to enjoy it on a stable surface, otherwise there will be a huge mess. Ingredients appear fresh, but unfortunately the cleanliness of the store often leaves a lot to be desired. Some tables and seating are too narrow and dirty. Even if on average I experienced fewer customers in the branch than elsewhere, there were enough employees present. Unfortunately, no one seems to feel responsible for the cleaning. Opening times are also very flexible. Today the cover of the ingredients was closed before 9 p.m., I had the impression that it was about to close. But on the internet it says 11:30 p.m., and on the notice board in the store it says 11:00 p.m. Update 1/18/25: As I found out after my visit, the employee had, without my knowledge/consent, offset my bonus points balance of over 1000 points when I collected it and even received €2.50 instead of the €4.49 I had previously received. If he has problems with his cash register, it is his problem and not the customer 's and, above all, he must not use the customer 's points unintentionally!

It's a shame, this was once one of the best Subway branches in Berlin, but unfortunately the machines have now been introduced here too in order to put employee... read more It's a shame, this was once one of the best Subway branches in Berlin, but unfortunately the machines have now been introduced here too in order to put employees behind the counter with whom you can't communicate. Like at McDonalds, you only get pre-made choices without having any individual influence on the salad topping of the sandwich. A request such as extra jalapeños or half with the sauce and the other half with the other sauce is no longer possible. Very unfortunate. This no longer has anything to do with Subway's original concept. There is also less topping than before and you can no longer freely look at the ingredients and how the sandwich is topped. This is all now covered by the machines.

I didn't even have the chance to pay and whilst I was waiting with my friends the manager got angry and left his team. This has to be the worst subway I've ever... read more I didn't even have the chance to pay and whilst I was waiting with my friends the manager got angry and left his team. This has to be the worst subway I've ever been in.