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A waste of space. The first woman was rude enough to make me wait 30 minutes in a queue just to reach a second woman, who proudly informed me she couldn 't do a... read more A waste of space. The first woman was rude enough to make me wait 30 minutes in a queue just to reach a second woman, who proudly informed me she couldn 't do anything. Her expert advice? Call the hotline at the same number I already had.

As train station lounges go, this was pretty good, particularly if you have access to the first class lounge-within-a-lounge. I arrived with a bit of time befor... read more As train station lounges go, this was pretty good, particularly if you have access to the first class lounge-within-a-lounge. I arrived with a bit of time before my train, so I enjoyed a beer, small sandwich, coffee, and cake, all offered by very friendly and attentive staff. The seating was comfortable and the restroom clean.