Dunkin' - Berlin

The woman at the register was extremely rude while I was trying to decide what to order. She slammed my bag of munchkins onto the counter and appeared very anno... read more The woman at the register was extremely rude while I was trying to decide what to order. She slammed my bag of munchkins onto the counter and appeared very annoyed, as if she had somewhere better to be. Keep in mind, I was the only person in line! 2/8/24 at 9:45.

This dunkin and store side is under new management and boy can you tell the difference! It is spotless and welcoming, my food is always correct and the staff se... read more This dunkin and store side is under new management and boy can you tell the difference! It is spotless and welcoming, my food is always correct and the staff seems so much happier they call me by name. The manager Eddie definitely brought so much light to this location I used to avoid coming here but now I’m back to my daily routine.Parking: Large parking lot and store side manager is very nice about leaving car for carpooling.Kid-friendliness: Always decorated for holidays, friendly to the kiddies.Wheelchair accessibility: Very accommodating

It’s hit or miss here. When it’s good it’s great, but when it’s bad, it’s horrible. They are understaffed. I have had my food thrown at me, wrong orders, went t... read more It’s hit or miss here. When it’s good it’s great, but when it’s bad, it’s horrible. They are understaffed. I have had my food thrown at me, wrong orders, went to the location 2 times in one day and never got the chance to order- there was nobody in line either time. And when you complain to the corporate office, the behavior is justified and think a free coffee should shut you up. Today I ordered 2 jelly sticks and got 2 plain sticks via drive thru. I’m just stop coming here even tho it’s more convenient.

Friendly staff and quick window service. Coffee is always on point and the donuts are always good and fresh. read more Friendly staff and quick window service. Coffee is always on point and the donuts are always good and fresh.

Woman at the drive thru was unbelievably rude over a very minor miscommunication. Wouldn't go back if it was the last Dunkin donuts on the planet. Reprehensible... read more Woman at the drive thru was unbelievably rude over a very minor miscommunication. Wouldn't go back if it was the last Dunkin donuts on the planet. Reprehensible customer service.