Dunkin' - Berlin
Dunkin'
Description
Recent feedback about a Dunkin' Donuts location reveals a contrasting experience for customers. While many express frustration over rude staff and poor service, others highlight a positive turnaround under new management. Complaints feature long wait times, order inaccuracies, and unhelpful employees, leading to a decline in customer satisfaction. However, reports of a welcoming environment and attentive service under managers like Doug and Eddie emphasize a potential revival. Some regulars fondly recall the previous management's excellent service, while newcomers appreciate a cleaner atmosphere and friendly staff, indicating a place in transition.
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The restaurant is nice, but it is quite outdated. There is no shelf or holder in the shower to store your shampoo, conditioner, or soap.
I usually do not write reviews, but I have to say that this Dunkin' location is truly the best. The staff is super friendly and quick! My dog Grace loves saying hello to them every morning in the drive-thru. It's unfortunate that the manager Simone is no longer there. The lines are now long and the quality of the coffee has declined. The food is also often undercooked. This used to be the best Dunkin' around, but it has taken a major turn for the worse. I hope they bring back the old employees.
Excellent. The order was correct. The staff was friendly and polite. All the food was hot and fresh.
The woman at the register was extremely rude while I was trying to decide what to order. She slammed my bag of munchkins onto the counter and appeared very annoyed, as if she had somewhere better to be. Keep in mind, I was the only person in line! 2/8/24 at 9:45.
This dunkin and store side is under new management and boy can you tell the difference! It is spotless and welcoming, my food is always correct and the staff seems so much happier they call me by name. The manager Eddie definitely brought so much light to this location I used to avoid coming here but now I’m back to my daily routine.Parking: Large parking lot and store side manager is very nice about leaving car for carpooling.Kid-friendliness: Always decorated for holidays, friendly to the kiddies.Wheelchair accessibility: Very accommodating
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