Subway - Benton

About a month ago, I had a negative experience at this restaurant. The cashier tried to keep my change, as if it were a tip, and I had to request it back. When... read more About a month ago, I had a negative experience at this restaurant. The cashier tried to keep my change, as if it were a tip, and I had to request it back. When she finally returned it, she took a dime from my hand while giving me the rest of the change. Afterward, I spoke with the woman who was behind me in line, and she mentioned that even though she paid with a card, the cashier still asked her for a tip. I do not plan on returning to this location.

I ordered the Philly cheesesteak with extra sausage and no cheese, and it was fantastic! However, they refused to provide extra Chipotle mayo, saying, "That's a... read more I ordered the Philly cheesesteak with extra sausage and no cheese, and it was fantastic! However, they refused to provide extra Chipotle mayo, saying, "That's already a lot."

At Subway, the young man preparing our sandwiches did an impressive job, especially considering it was only his fifth day. Unfortunately, the two other employee... read more At Subway, the young man preparing our sandwiches did an impressive job, especially considering it was only his fifth day. Unfortunately, the two other employees on duty didn’t offer to help him—one stepped outside and was on her phone, while the other stayed busy with other tasks. That said, the menu offered plenty of great options to choose from.

The staff was not properly trained and didn't know how to split the payment between cash and credit card. read more The staff was not properly trained and didn't know how to split the payment between cash and credit card.

My experience at Subway was pretty much what I expected. The sandwich I ordered tasted good. However, the man sitting next to me discovered a hair in his sandwi... read more My experience at Subway was pretty much what I expected. The sandwich I ordered tasted good. However, the man sitting next to me discovered a hair in his sandwich. He informed an employee, who appeared to be a manager since she was handling the schedule, but she just laughed it off. It was only after he insisted that she asked to see the hair and then offered him a free sandwich. While I understand mistakes can happen, she should have been more apologetic and quicker to offer a replacement.