Chicken Express - Benton

My mother-in-law and daughters had dinner here, and we were very impressed! The restaurant and restrooms were spotlessly clean, and the staff was friendly and a... read more My mother-in-law and daughters had dinner here, and we were very impressed! The restaurant and restrooms were spotlessly clean, and the staff was friendly and accommodating. The food was delicious, especially the chicken tenders and fried pickles. I can’t recommend this place enough. I will definitely be returning!

I stopped by the drive-thru for lunch during a road trip. Since it was the lunch rush, the line was a bit slow, but the person at the window was really friendly... read more I stopped by the drive-thru for lunch during a road trip. Since it was the lunch rush, the line was a bit slow, but the person at the window was really friendly. The chicken was incredibly tasty—hot and crispy! They also take pride in their strong faith and even display a Bible verse from Deuteronomy.

My mother-in-law and daughters dined here, and we were impressed! The restaurant and restrooms were spotlessly clean. The staff were incredibly friendly and att... read more My mother-in-law and daughters dined here, and we were impressed! The restaurant and restrooms were spotlessly clean. The staff were incredibly friendly and attentive. The food was absolutely delicious, especially the chicken skewers and fried dumplings. I have nothing but good things to say about this place, and I'll definitely be returning!

This used to be my favorite chicken spot, but things have definitely gone downhill. Over the past few years, both the food and service have steadily declined, a... read more This used to be my favorite chicken spot, but things have definitely gone downhill. Over the past few years, both the food and service have steadily declined, and my last visit was particularly disappointing. The outside lights were completely off, making us question if they were even open, despite arriving nearly three hours before closing. Prices have skyrocketed—what was once a $40-45 family meal is now over $60, and for less food too (25 tenders and two large sides). The service felt rushed and inattentive, with many sauces unavailable and items missing from our order. Packaging, which was always hit or miss, is now worse—they packed mashed potatoes and gravy into flimsy drink cups with straw holes, creating a mess. The okra was stale, as it has been on recent visits. The chicken tenders were inconsistent, ranging from undercooked, doughy balls to tiny pieces barely bigger than a thumb. Paying a high price for low-quality food is frustrating. Unfortunately, I can no longer recommend this location and suggest choosing other franchises instead.

The dining room was closed, which made for an unpleasant experience eating in my car during the rain. I think I’ll choose a different place next time. The exit... read more The dining room was closed, which made for an unpleasant experience eating in my car during the rain. I think I’ll choose a different place next time. The exit from I-30 was very misleading, and it took me about ten minutes to locate the restaurant. The food was decent, but the hassle wasn’t worth it, especially having to eat in my car.