Chicken Express - Benton

This is the second time I 've been given old chicken. And when I say old I mean old. Dry. Old. And gross I hate that because this was my favorite chicken expres... read more This is the second time I 've been given old chicken. And when I say old I mean old. Dry. Old. And gross I hate that because this was my favorite chicken express. Last time I was given poor customer service and let it slide. This time I can 't. I was also given fresh cooked okra that tasted awful. I was giving it a second chance but it isn 't worth the drive to go back. It sucks and I 'm bummed out. Hopefully it 'll get better but doubt I 'm going back.

The place is great, I always get decent food, and the young woman that waited on me was fantastic. I love chicken express, because you can get items like deep f... read more The place is great, I always get decent food, and the young woman that waited on me was fantastic. I love chicken express, because you can get items like deep fried chicken livers and gizzards, and you just can't get that at any other fast food places that I am aware of, so kudos to chicken express..

Chicken seemed like a mix between long-boy silver and church taste wise. I liked it for a fast, no-frills chicken stop on road trips. Lost fried sides, and the... read more Chicken seemed like a mix between long-boy silver and church taste wise. I liked it for a fast, no-frills chicken stop on road trips. Lost fried sides, and the sweet tea was great.

This used to be my favorite chicken spot, but things have definitely gone downhill. Over the past few years, both the food and service have steadily declined, a... read more This used to be my favorite chicken spot, but things have definitely gone downhill. Over the past few years, both the food and service have steadily declined, and my last visit was particularly disappointing. The outside lights were completely off, making us question if they were even open, despite arriving nearly three hours before closing. Prices have skyrocketed—what was once a $40-45 family meal is now over $60, and for less food too (25 tenders and two large sides). The service felt rushed and inattentive, with many sauces unavailable and items missing from our order. Packaging, which was always hit or miss, is now worse—they packed mashed potatoes and gravy into flimsy drink cups with straw holes, creating a mess. The okra was stale, as it has been on recent visits. The chicken tenders were inconsistent, ranging from undercooked, doughy balls to tiny pieces barely bigger than a thumb. Paying a high price for low-quality food is frustrating. Unfortunately, I can no longer recommend this location and suggest choosing other franchises instead.

My mother-in-law and daughters had dinner here, and we were very impressed! The restaurant and restrooms were spotlessly clean, and the staff was friendly and a... read more My mother-in-law and daughters had dinner here, and we were very impressed! The restaurant and restrooms were spotlessly clean, and the staff was friendly and accommodating. The food was delicious, especially the chicken tenders and fried pickles. I can’t recommend this place enough. I will definitely be returning!