KFC - Benton Harbor

The no-refund policy at this location is understandable after experiencing their subpar customer service. If refunds were allowed, I believe many customers woul... read more The no-refund policy at this location is understandable after experiencing their subpar customer service. If refunds were allowed, I believe many customers would be seeking them due to the poor management.

I will never return to this restaurant. They served me a mix of old chicken with freshly made biscuits, and I waited 15 minutes for just four pieces of chicken... read more I will never return to this restaurant. They served me a mix of old chicken with freshly made biscuits, and I waited 15 minutes for just four pieces of chicken and 12 nuggets.

Twice I went thru and ordered a breast meal and got a thigh instead, what a ripoff, I just stopped going to all restaurants in this town, you can't trust any of... read more Twice I went thru and ordered a breast meal and got a thigh instead, what a ripoff, I just stopped going to all restaurants in this town, you can't trust any of them.

The drive-thru service here is the worst I've ever experienced! They don't respond when you pull up, and the wait is so long that I often end up just leaving. read more The drive-thru service here is the worst I've ever experienced! They don't respond when you pull up, and the wait is so long that I often end up just leaving.

No one greeted me or the other customers. Got there at 4:50. Got waited on at 4:01. Took until 4:35 to get the order. Got home. My order didn't have the biscuit... read more No one greeted me or the other customers. Got there at 4:50. Got waited on at 4:01. Took until 4:35 to get the order. Got home. My order didn't have the biscuits, and it had someone else's side dish in the box. The mashed potatoes and gravy were ice cold.I paid 42.00 dollars. I could have got a better meal anywhere for less.One guy said that a shift change happened. I went in the following Monday to voice my displeasure only to stand there in front of the counter for more than 5 minutes without anyone coming to counter or even acknowledging that someone was in the store. I left! I will not ever go to the M-139 KFC again!!!!!!!!I can't recommend anything at this takeout location.