Red Robin Gourmet Burgers - Bend

I had high hopes for this order, but I ended up feeling quite disappointed. I ordered a Whiskey River Burger, which was fine, but my other item was completely w... read more I had high hopes for this order, but I ended up feeling quite disappointed. I ordered a Whiskey River Burger, which was fine, but my other item was completely wrong—I received a beef patty instead of a veggie one, so I couldn't eat it. Additionally, two items were missing from my order. While I would consider dining in at this restaurant, I won't be ordering through delivery again.

First time since the 90s that i have tried their chicken burger. The first one was way way under cooked. Like very rare. This one was perfect. read more First time since the 90s that i have tried their chicken burger. The first one was way way under cooked. Like very rare. This one was perfect.

We are regular customers of Red Robin and often visit the location in Eugene, Oregon. However, this weekend I found myself in Central Oregon and... read more We are regular customers of Red Robin and often visit the location in Eugene, Oregon. However, this weekend I found myself in Central Oregon and...

Eventually, the food runner brought out the garlic fries, but without any sauces, and the portion was quite small. He mumbled something about being sorry it was... read more Eventually, the food runner brought out the garlic fries, but without any sauces, and the portion was quite small. He mumbled something about being sorry it was a small serving and that they were working on making more. I didn't fully understand him since it was my first visit and I wasn't sure what to expect. The waitress took a long time to return to our table. We wanted refills for our kids' milk, and I needed a plate for the bones from my chicken wings. She finally came back, but she didn't mention my garlic fries. While she was attentive in refilling my husband's soft drink until the food arrived, she never brought me more water and didn’t stop by again until she dropped off the bill without asking if we needed anything else. I find it incredibly frustrating when the check arrives before we're finished. I had been planning to order dessert, but that idea went out the window. I ended up ordering a coffee, which I did apologetically, as if it were my fault she had brought the bill without checking in first. When she brought my coffee, she just set it down without asking if I wanted milk or sugar, and I didn’t see her again until she returned with a new bill 15 minutes later. Thankfully, I was able to use some of my child's milk for my coffee. It was a pretty lackluster experience. Then, just as we were finishing our meal, another order of garlic fries appeared. Did it really take that long to prepare fries? It was quite ridiculous. On a positive note, my little two-year-old daughter was allowed to have her own milk to share with her brother's meal.

I have dined at this Red Robin multiple times in the past, but it seems the service continues to decline. During my most recent visit, we were nearly overlooked... read more I have dined at this Red Robin multiple times in the past, but it seems the service continues to decline. During my most recent visit, we were nearly overlooked after being seated, and it took almost 20 minutes for our drink orders to be taken. We tried to order our food at the same time, but our waitress abruptly left to attend to another table before coming back to us. Once we placed our order, we waited an additional 25 minutes for our water to arrive. We chose Red Robin over a traditional sit-down restaurant, thinking we would get quicker service, especially with a toddler in tow. While we were trying to be patient, we noticed other waitstaff delivering meals to tables that had been seated after us, prompting us to speak up. The waitress blamed the kitchen for the delays, but the food was clearly cold and had been prepared long before she finally brought it to us. We promptly requested our check, paid, and left. Overall, we spent an hour and a half waiting for a cold meal, which felt like a clear violation of food handling standards. The waitress seemed aware that our experience fell far below what is expected in any restaurant but offered no apology or compensation. It's unclear whether we simply had an inexperienced waitress or if this reflects a broader issue with management.