Chicken Express - Benbrook

Had got a five-star rating for me, just what I didn't like is the fact that the person who messed up my order, it's like it wasn't paying attention to what would be said! Considering the fact that I back into the counter three different times cuz you either then ring what has been said or you have forgotten something. My hands down I give it to her the chicken was fresh hot delicious cooked right good food just bad order Taker

We went through the drive through, and ordered chicken tenders, FF, and okra. The female drive through worker took my payment then disappeared. While my order was being prepared, the fry guy popped a few okra in his mouth. Then sat my order on the counter right by drive through. It just sat there?. The 3 line preps and manager Dylan walked by multiple times, yet not one picked it up and opened the window. After 6 minutes I pulled up and got out. Asked the manager for a refund. I just don?t get it. Not one of them was paying attention enough to serve the customer. Oh, and I was the only car in drive through. Dining room was empty except for a couple waiting on a remake of an order. Manager stated that he refunded me but doesn?t know when it?ll happen, be sure to keep the receipt.

Stars definitely not given for the food. It was for the employee taking the order. I was highly disappointed in the food. I ordered a two piece with a drumstick wing. I could place both pieces in the palm of one hand and close my hand. Now, I have a small size hand. How crazy. At least give one normal sized piece of chicken or throw in an extra if all that small. Secondly, when I bit into the drumstick the chicken clearly was not done. I can promise I won't be rushing out for Chicken Express anytime soon! (At least this location

I am extremely dissapointed....this is the third time our food has not been correct. We orderd 2, 7 piece chicken strip dinners. That is what I paid for....we both had 2, 4 piece dinners and our sides were wrong. We opened one of the gravies and it looked like powdered milk....we through the gravy away. You need to step up your game or hire a staff that is knowledgeable to run this establishment. Please see pic below, the gravy they server us.

First I pull up to the drive thru and wait about 2 minutes before someone said ?order when you?re ready? then I get to the window and the same girl who was working drive thru was at the window and her customer service was garbage didn?t say my total, had a ugly attitude, didn?t say thank you have a good day, or any type of greeting at that! I understand everyone has a bad day but if you are working drive thru you need to at least give some type enthusiasm making people want to come back then I get home and check and I order (7) express tenders only to come home with four IF IM PAYING FOR 7 tenders And pay an arm and a leg for then I?m expecting 7 not 4 !