Chicken Express - Benbrook

There was a wait on their chicken tenders for a family meal, was sincerely sorry. They gave us a drink and corn nuggets to snack on while we wait. Hands down th... read more There was a wait on their chicken tenders for a family meal, was sincerely sorry. They gave us a drink and corn nuggets to snack on while we wait. Hands down the best Chicken E experience. The manger here is always on duty and so kind to the community.

Would have gotten a five star rating for me only thing I did not like is the fact is person that had taken my order screwed up it's like it wasn't paying no att... read more Would have gotten a five star rating for me only thing I did not like is the fact is person that had taken my order screwed up it's like it wasn't paying no attention to what would said! Considering the fact I had to go back to the counter three differenttimes cuz you either then ring up what was said or you forgot something. My hands down I give it to her the chicken was freshhot delicious cooked right good food just bad bad order taker

I attempted to order three three-piece chicken dinners, selecting two breasts and one leg for each meal. However, I was informed that I was ordering too many br... read more I attempted to order three three-piece chicken dinners, selecting two breasts and one leg for each meal. However, I was informed that I was ordering too many breast pieces and that they were running low on them. What kind of nonsense is this?

I’m not sure what’s happened to this location, but it has really gone downhill. I would advise against going here. I don’t know where their evening staff came f... read more I’m not sure what’s happened to this location, but it has really gone downhill. I would advise against going here. I don’t know where their evening staff came from or who is in the kitchen, but the food was absolutely terrible. To make matters worse, I didn’t receive everything I paid for. I have no idea how long the chicken had been sitting out. I wasted time calling about the missing items, and honestly, you’d be better off spending your money elsewhere. I’m still waiting for my text coupon! This place has gone from excellent service to one that really needs to close down. It was truly awful.

We used the drive-thru to order chicken tenders, french fries, and okra. After I made my payment, the female worker at the drive-thru vanished. While my food wa... read more We used the drive-thru to order chicken tenders, french fries, and okra. After I made my payment, the female worker at the drive-thru vanished. While my food was being prepared, I noticed the fry cook taking a few bites of okra. Then my order was placed on the counter near the drive-thru and just left there. Despite the three prep staff and manager Dylan walking by several times, none of them picked it up or opened the window. After waiting for six minutes, I got out of my car and asked the manager for a refund. I really don’t understand what happened—none of the staff seemed attentive enough to serve a customer. To add to that, I was the only car in the drive-thru, and the dining room was mostly empty except for a couple waiting for a remake of their order. The manager told me he processed the refund but wasn’t sure when it would go through, and advised me to hold on to my receipt.