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Contribute Feedback What User likes about Popeyes Louisiana Kitchen:
Love this Popeyes location! The manager Ashley is the best. Every time we eat here the food is fresh, hot, crispy, and juicy. It's not super greasy like some of the others. Ashley always makes sure my order is fresh and correct. All the employees here are really nice. View all feedback.
What User doesn't like about Popeyes Louisiana Kitchen:
Each time we visit, the staff are consistently rude and appear to dislike their jobs. They often run out of menu items, which makes ordering frustrating. The service is poor, and I have hoped on several occasions that things would improve or that management would step in to enhance the experience, but I've always been let down and regretted returning. It seems like there’s a lack of coordination at this location. If... View all feedback.
Each time we visit, the staff are consistently rude and appear to dislike their jobs. They often run out of menu items, which makes ordering frustrating. The service is poor, and I have hoped on several occasions that things would improve or that management would step in to enhance the experience, but I've always been let down and regretted returning. It seems like there’s a lack of coordination at this location. If someone were to focus on improving service, it could really make a difference, especially at the Okala branch.
I arrived at 11:45, but the doors were locked. I called twice to check if they were still open inside, and when someone finally answered on the second call, the woman was quite rude. I politely asked, "Ma'am, are you open?" to which she replied that yes, they were open, but if I had been patient enough, someone would have let me in. She continued to say that they were short-staffed and that I would have to wait. It’s frustrating to hear that from a customer service representative, especially given the mix-up about the opening hours.
Why even bother? Everyone else has had the same unfortunate experience here, and nothing seems to improve. It's like following the old saying—doing the same thing and expecting a different outcome. That just isn't going to happen. Honestly, if I could rate it with negative five stars, I absolutely would.
I recently bought chicken ornaments with frits in your Belleview, Florida location and the frits and chicken were not hot as if they were not freshly cooked. I was very disappointed. The lemonade was good. I'm not going back to this place.
Had no spicy chicken at all. Waited about 12 minutes for my chicken and it came out slightly warm and SUPER greasy. So greasy to the point I had an upset stomach. My mac and cheese was slightly warm and very curdled and had a layer of dry unmelted cheddar cheese on it. My brother in law?s fries were soggy. My sprite was good but that?s the only thing. Never coming here again, worst Popeyes i?ve been at and that?s saying something knowing how Popeyes is known for its poor customer service.
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