Panera Bread - Beaverton

I ordered curbside pick up. No one brought my order. I went inside and was told my order was not ready, even though it was past my scheduled time. Person at cou... read more I ordered curbside pick up. No one brought my order. I went inside and was told my order was not ready, even though it was past my scheduled time. Person at counter said they would bring to my car when ready. Went back inside after 10 minutes and my orderwas setting up front at the counter. Picked up my bag, did not check my order. You guessed it, my wife?s half sandwich wasmissing. Called the store back to let the manager my order was not right, as it says to do on the receipt. Let phone ring for 10minutes then gave up. Panera you owe my disabled wife half a turkey sandwich!!!

Awesome shop. Friendly service. Bought a caffe latte and a egg avacoda sandwich. Good healthier choice for breakfast read more Awesome shop. Friendly service. Bought a caffe latte and a egg avacoda sandwich. Good healthier choice for breakfast

The young woman at the register patiently waited while we made our decision. She was friendly and ensured our order was taken correctly. However, the young men... read more The young woman at the register patiently waited while we made our decision. She was friendly and ensured our order was taken correctly. However, the young men behind the pick-up counter were unprofessional—they were goofing around and even threw something at each other! When we left, we checked our bag and found chips instead of the apple we had ordered. The receipt clearly indicated an apple as our side. We were surprised the manager wasn’t monitoring order accuracy; he seemed to be wandering around the café. As for the food, it met Panera’s usual standards—it was fresh and tasty!

Panera only delivered half of my order, and the only way to address it was by calling customer service. After contacting them, I was told I have to wait 3-5 bus... read more Panera only delivered half of my order, and the only way to address it was by calling customer service. After contacting them, I was told I have to wait 3-5 business days for Panera to get back to me with a solution. Honestly, the solution should simply be a refund—why make me wait so long? Additionally, the delivery driver mentioned that the staff at the store were rude. I've had similar experiences before, and I'm honestly done ordering from Panera. Their service is just awful.

First, I understand that staffing shortages are a widespread issue affecting many businesses. However, large corporations like Panera could address this by offe... read more First, I understand that staffing shortages are a widespread issue affecting many businesses. However, large corporations like Panera could address this by offering bonuses to employees who consistently exceed customer expectations. Such incentives would motivate staff to perform their jobs well and improve the overall customer experience. That said, staffing challenges are no excuse for serving frozen chicken. The two pieces shown in the photo were clearly frozen together, and this wasn’t even the first attempt at preparing my salad. You can see the cup of gorgonzola cheese on the side, which the Panera team removed after I pointed out that my order specified cheese on the side. The receipt even stated to notify the manager if the order wasn’t correct. Unfortunately, the manager was indifferent when I asked for a refund—he simply issued it without any explanation. I declined to have the order remade and returned to my table because I no longer trusted the establishment to get it right. Keep in mind, this was at a different Panera location, as we were giving them a second chance using a gift card.