The Pump Room - Bath

We went for a traditional afternoon tea. It's very easy to find the restaurant is located right in the heart of Bath. We were booked for 12 pm, their first slot... read more We went for a traditional afternoon tea. It's very easy to find the restaurant is located right in the heart of Bath. We were booked for 12 pm, their first slot of a day, however, we had to queue to enter both pre booked and walk in come at the same time and share the same queue. The environment is peaceful, there is a reasonable distance between tables and you feel quite private. Their pianist was fantastic, he played well known pieces of music with his own improvisations. Slightly let down as it didn't look like everyone was served at the similar time there was a couple who were brought their tea first and the food after, while we were waiting for someone to approach us, and once we were brought ours, there were other visitors still waiting at empty tables. We also didn't expect one of our teas to be brewed of a teabag with the others being loose teas of a high quality, not quite fair. The food was good and it was a very generous amount. 4 plates in total (sandwiches, savoury snacks, scones and cakes). We were very full and took some cakes away. To sum up I recommend this place for an afternoon tea although, there are some points to work on, there are great positive sides to outweigh.

Visiting Bath for the Christmas market and managed to get a table ad hoc. Loved the afternoon tea and the service and attention from the staff was excellent, ye... read more Visiting Bath for the Christmas market and managed to get a table ad hoc. Loved the afternoon tea and the service and attention from the staff was excellent, yes it’s is expensive but worth it. The food was all delicious.

I took three friends to the Bath Pump Room restaurant for some expensive cocktails and even more expensive high teas. Cocktails and Food were quite nice but we... read more I took three friends to the Bath Pump Room restaurant for some expensive cocktails and even more expensive high teas. Cocktails and Food were quite nice but we were served by an incredibly rude blond east European girl. She started by telling us that it was impossible to split the bill for the cocktails and high tea as that was how she did it and there was no other option even if we placed 2 separate orders. Then soon after we received our cocktails the high teas arrived which we sent back as we didn’t want the teas to get cold. She then came to our table to berate us for this. She seemed to think we had to be finished in 90 minutes and we had to have everything at the same time. When we objected we were told that we were being very awkward customers as we should have known this was the case. Apparently in 16 years she had worked there everybody “knew” that a sitting was limited to 90 minutes (no matter how much you were spending). If it hadn’t been something of a special occasion and I was so embarrassed for taking my friends there to receive this treatment we would have left. Will not be going there any time soon to be spoken to like this again.

Exceptional high standard of service. They anticipated our needs as I am disabled. All staff were attentive, polite and very pleasant. The food was fabulous. Sp... read more Exceptional high standard of service. They anticipated our needs as I am disabled. All staff were attentive, polite and very pleasant. The food was fabulous. Special occasion for our party of 3. They heard that it was my sisters birthday and they bought out cake and the pianist played Happy Birthday . Wonderful. We would highly recommend a visit!!

All was exactly as we’d hoped. A wonderful experience. read more All was exactly as we’d hoped. A wonderful experience.