Dunkin' - Batavia

I’m giving this restaurant 4 stars primarily due to the long wait time for food and drinks. The thought of walking in and facing that line can be off-putting, a... read more I’m giving this restaurant 4 stars primarily due to the long wait time for food and drinks. The thought of walking in and facing that line can be off-putting, and the drive-thru can make anyone hesitate. However, the staff is fantastic and genuinely seem to do their best to make the experience as smooth as possible. They deserve a round of applause for their efforts. If you’re looking for a morning beverage or something to eat, be prepared to wait a few minutes; however, it’s definitely worth it. I’ll be sure to stop by whenever I’m in the area to get what I need. Give them a try; it’ll be beneficial for both of you!

This Dunkin' is by far the best in the area! The entire staff provides excellent customer service. I won't go to any other location because they simply can't ma... read more This Dunkin' is by far the best in the area! The entire staff provides excellent customer service. I won't go to any other location because they simply can't match this one! The women who work in the evenings always remember my order for light whipped topping and automatically apply my military discount without me even having to ask. Keep up the fantastic customer service, ladies!

My girlfriend forgot her card, and unfortunately, Google Pay wasn’t working either. However, the lovely cashier that she often sees was kind enough to let her t... read more My girlfriend forgot her card, and unfortunately, Google Pay wasn’t working either. However, the lovely cashier that she often sees was kind enough to let her take our food and pay later! I truly appreciate that level of sincerity, and we definitely plan on being regular customers from now on.

I love this dunkin and will drive 30 min out of the way just to go here but for some reason the past few months they won't fill your cup all of the way. Today t... read more I love this dunkin and will drive 30 min out of the way just to go here but for some reason the past few months they won't fill your cup all of the way. Today they handed me the iced coffee I ordered and the cup was only 3/4 of the way full. I dont know if they are being told to do this to save coffee or something but if you are only going to fill a large cup with the amount that fits into a medium then only charge me for a medium and not a large. I would prefer to have my cup filled up above the top of the logo printed on the side of the cup.

Sometimes the friendliness and helpfulness of the workers is a huge factor in my reviews and such is the case here. The young brunette girl behind the counter w... read more Sometimes the friendliness and helpfulness of the workers is a huge factor in my reviews and such is the case here. The young brunette girl behind the counter was so sweet. I got two sour cream donuts and a coffee with lots of cream. Everything was great. I was wearing my U. S. Navy Vietnam veteran's ball cap and she gave me a veteran's discount. Update: it appears to now be permanently closed.