Pizza World - Basingstoke

#1 - Pizza - Basingstoke, #10 - Fast Food - Basingstoke, Vegetarian
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Pizza World

Pizza World
3.3 / 5 (384 reviews)

Description

Despite the positive online reviews, the overall experience at Herbies leaves much to be desired. Customers have complained about cold and poorly made food, rude staff, long delivery times, and incorrect orders. While the pizza itself has received praise for its quality, the subpar service and lack of attention to detail overshadow any positives. With consistent reports of unsatisfactory experiences and disrespectful treatment from staff, it seems that many customers will not be returning to Herbies anytime soon. The restaurant will need to address these issues promptly if they wish to maintain a good reputation and retain their customer base.

Last update: 17.01.2026 from: Julie

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Feedback

★ 3.3 / 5 from 384 reviews
ceehta
29.11.2023

Love their garlic bread that is folded like a calzone. Pizza is OK. Delivery can be so-so, got a crushed pizza once or twice.

992kirstyn
29.11.2023

Pizza was delivered, looks like it’s gone through a steam roller, like cardboard. Total waste of money, I called them to be told they will send another pizza out not helpful and rude, the menu states under new management, that has got to be the worst pizza and I wouldn’t give it to my dog

roving661247
29.11.2023

Waiting over an hour , rang and was told ‘10 minutes maybe’, then waiting a further 1 hour to be told our order would not be delivered. Incredibly rude down the phone and disgraceful service. Was told our next order would be free- rest assured we shall not be making this mistake again.

julie-e-store60
29.11.2023

This is the best pizza place around. The quality of the pizzas are great. Look really nice and taste lovely. Would not go anywhere else for pizza

sharon-o-chef29
29.11.2023

I ordered three different types of garlic bread with a large pizza from Herbies. The garlic bread used to be delicious here, but this time it was dry with no hint of garlic butter, and the outside was hard and almost impossible to eat. When I called to express my disappointment, the man on the phone was rude and insisted that this is how they always make it. However, he later called back to apologize for his behavior and offered free delivery on my next order. I declined and made it clear that I will not be returning.

FAQ

A little farther located is Basingstoke, where you can also access the public transportation.

More information

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