Zizzi - Basingstoke

The food at the restaurant was okay, but our experience was ruined by the waitress. We arrived five minutes early for our reserved table and were immediately informed that we had 90 minutes to dine. While understandable on a busy Friday night two weeks before Christmas, it was not the most welcoming greeting. The food was good, and the waitress was fine until it came time to pay. She seemed annoyed that I didn't know I had to present my card on the back of the card reader and almost shouted at me. As someone who suffers from acute anxiety, her attitude really upset me. I urge Zizi's to train their staff to be kind and understanding, as I'm sure they would not tolerate unkindness towards their own employees. Please remember to treat your customers with respect.

As a whole experience, we had a nice evening. We had the £23.95 menu which gives you a starter, a main and a pudding. The starter and pizza were lovely however our tiramisu was frozen in the middle. We called the waitress who at first did not seem to believe us but in the end agreed to change our deserts. A small coke is £3.25! Be aware for some bizarre reason you cannot pay by cash! You can in many restaurants, pubs, coffe shops etc but not at zizzi! Not ideal when your card is frozen (I forgot my PIN!

Main course fish for our guest and my own fish, was served on large cold plates. whole meal very overcooked, vegetables soft, really unappetising. Asked for our guests meal to be warmed. The large cold plate came back from kitchen still cold and the food now dried from microwaving. Manager took one meal off the bill as an apology. The restaurant was cold and I got a bad back on the uncomfortable chairs.Starters and wine very good, and staff efficient, apart from kitchen and Chef. Very disappointed and embarrassed as we had invited our friend to join us at Zizi for a lovely Sunday lunch.

We arrived earlier than our reservation time, but were quickly seated. The food and service were excellent.

Good service, but the heating was broken and food cold, probably because of the broken heating!