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Contribute Feedback What Alex likes about Charcoal Grill:
There’s a lot of bad reviews but I’m not too sure why. The food was warm and good tasting. For the price you pay you don’t expect Michelin star food but it’s decent quality and good flavour. Portion sizes are really good View all feedback.
What Robert Popa Emil doesn't like about Charcoal Grill:
pathetic, ordered a kebab on a Thursday night, not busy in town, so far it's been over an hour and still no sign of it, despite the app saying it's been delivered View all feedback.
If i could give this takeaway a minus score I would. Food was shockingly bad. Chips were dark brown soggy and disgusting. Lettuce in the burgers are about a week old. Their helpful chat person on the online ordering system told me that it’s quite normal for this to happen and for lettuce to discolour on hot foot. Absolutely not! This was old brown manky lettuce. Whole meal went in the bin and £30 wasted
Food delivered early and it said to give delivery code but wasn't able to give it as driver didn't ask for it.
Seriously terrible. The polystyrene packaging had more moisture in it than the contents...apart from the chips which may have been dropped in a puddle at some point.
Food was over an hour late, multiple calls to restaurant and driver. When food arrives driver tells me it’s now £5 delivery fee or food is returned. The order states free delivery and have never paid delivery before. Paid extra for late and cold.
Ordered hasn’t even showed up said would be another 5 mins at 8pm still no food even thou it says enjoy your food what food nothing has turned up now nearly £20 out of pocket