Mcalister's Deli - Bartlett

We initially ordered delivery or a 1/2 sandwich and 1/2 grilled chicken salad as well as a sandwich with a side. Upon delivery of the food half of the order was wrong. The salad didn't have any chicken and the side ordered was chicken and dumplings but we instead got potato soup. I called the restaurant and explained the issue to the manager. The manager gave me a couple of options which I chose to have the meal remade. So, we drove to the restaurant and the manager remade the order. Turns out they were out of the chicken and dumplings so it seems they just chose to put in a different soup without calling me. The second round was much better but it was a lot to go through just to get what was ordered. The staff member checking the food needs to pay more attention to his position and spend less time listening to his ear buds and looking at his phone. I'd like to also add that my order wasn't the only one they got wrong.

Food was horrible nasty after sitting out for 4.5 hours due to them changing the delivery time at 10 minutes before it was supposed to arrive and refusing to allow cancellation or reschedule despite them changing the time back by 30 minutes. Food was left sitting out until I got out of work and could go grab it. If they allowed a reschedule or cancellation it would of been fine as I get things happen. But that was refused since they had confirmed the order 50 minutes previously. So wasted 16.99 on soup and Salad that went bad. I get things happen but you need to give the costumer an option if you all change delivery time by more than 20 minutes give us the option to confirm that will work or cancel, or at least option for us to reschedule then for another time or day that may work.

I honestly don?t know why I let myself give them another try. I thought since it had been over a year since the last several AWFUL experiences, hopefully things had improved. Not even close. I placed an order via Uber eats today right at 11, before they would super slammed for lunch. It was just delivered at 11:45. Perfect timing. I work from home and I usually order something in on Fridays. The delivery person was quick and polite and great. I get inside and open my food. Keep in mind I live maybe 5 minutes away. The sandwich that was supposed to be hot, was cold and doesn?t even appear to have been toasted/cooked as long as it was supposed to be. The rotel dip for the nacho app is just a bowl of old thick over cooked cheese with no rotel, served with super stale tortilla chips. And the chocolate cheesecake was just thrown into a giant takeout box instead of one the small ones, and whoever did it clearly had chocolate all over there fingers since there are chocolate fingerprints all over the box where they closed it. $35 for a meal that only the cup of soup is edible.

We did not have a good experience. The restaurant had a weird smell when we walked in which should have been our hint to leave. Our food sat up at the counter for 20 mins before they brought it out to us so our sandwiches were cold. My husband sent his back, and they made a new one but he didn?t want to eat it after we saw the cleanliness of the place. Our napkin holder was covered in dirt, dust and hair. The tables felt like they hadn?t been wiped down and they had a sticky residue. Will not come back to this one. I recommended the other McAlister?s deli in Bartlet down the road. It was way nicer.

This place needs some organization. There was a long line of queue waiting to pick up orders. Pick up was going slowly. One needs some patience. No one is greeted upon entering the restaurant. There is outside parking. Entrance is not wheel chair accessible. Food was great and delicious. I paid $24.99 for my order of sandwich wrap and a baked potato.