Dunkin' - Bartlett
Dunkin'
Description
Diners at this bustling restaurant express significant dissatisfaction with both service and food quality. Frequent complaints highlight undercooked items, incorrect drink flavors, and a lack of communication from the staff, creating frustration among guests. Many note that interactions with employees are rushed and unfriendly, detracting from the overall experience. Additionally, conflicts over order accuracy and excessive wait times reflect a troubling pattern of inadequate customer service. Despite a few bright spots, such as delicious coconut milk options, the restaurant's issues have prompted many patrons to reconsider their future visits, leaving them disappointed and frustrated.
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Feedback
Burnt Croissant and terrible customer service. The line was 20 mins long and then received the wrong order. I understand your bottom line is important but hire more help and train your staff better. Won’t be returning to this Dunkin.
Horrible customer service. ignored my mom when they gave her the wrong order. they refused to look at the order placed on her phone let her stand there for 5+ min before she ultimately decided to leave. if any owner/ manager is reading this, you seriously need to communicate with your team or get a new one.
The food at this restaurant is often undercooked, and the accuracy of the drinks can be hit or miss. On one occasion, they ran out of a syrup without informing me and instead used a completely different flavor in my drink. I would prefer to be informed of my options rather than having a choice made for me.
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FAQ
More information
QR-Code for the menu
