Carvel - Ballycastle

I called to order a cake today and received excellent customer service from Will. He was helpful, knowledgeable and efficient. I paid in advance and picked up t... read more I called to order a cake today and received excellent customer service from Will. He was helpful, knowledgeable and efficient. I paid in advance and picked up the order. Looks great!

The ice cream was delicious and the staff member working was outstanding. read more The ice cream was delicious and the staff member working was outstanding.

I called ahead to inquire about their ice cream birthday cake, but the staff seemed clueless. Despite having a display of cakes in a large fridge at the entranc... read more I called ahead to inquire about their ice cream birthday cake, but the staff seemed clueless. Despite having a display of cakes in a large fridge at the entrance, they were unsure if they even sold cakes. To top it off, I was overcharged $40 for a $17 cake. Skip this place and head to Cold Stone Creamery instead, which is just around the corner.

This restaurant is a complete disaster. They are almost always out of ingredients and consistently mess up orders. I asked for a hamburger and ended up with a t... read more This restaurant is a complete disaster. They are almost always out of ingredients and consistently mess up orders. I asked for a hamburger and ended up with a tuna sandwich. Additionally, they do not take proper Covid-19 precautions - the bag my food was delivered in was wide open. They need to invest in a stapler. The plastic cap on my drink cup had a giant hole in the top and was not sealed.

I spend $12 on a stupid vanilla ice cream cup. i ordered it at 6:45 pm....i wanted a chocolate/vanilla swirl cup with pineapple topping....i get 1/2 a cup of ju... read more I spend $12 on a stupid vanilla ice cream cup. i ordered it at 6:45 pm....i wanted a chocolate/vanilla swirl cup with pineapple topping....i get 1/2 a cup of just swirl, no pineapple.....and best part is it arrives at 7:37....so basically, i have a $12 bowl of black/white soup!!! NOT HAPPY!!! I highly suggest anybody craving ice cream....DO NOT GET IT FROM THIS INCOMPETENT FACILITY!!!! STAFF SUCKS, ORDER SUCKS, DELIVERY TIME SUCKS!!!