Caffe Nero - Babergh

The woman at the counter did not listen to my order, getting it wrong twice. She seemed distracted, more focused on collecting track and trace details than on s... read more The woman at the counter did not listen to my order, getting it wrong twice. She seemed distracted, more focused on collecting track and trace details than on serving customers properly. My husband and I sat down with our coffees and noticed that tables were not being cleaned after customers left, leading to poor hygiene standards.

My companion and I enjoyed a delicious sandwich each - one Chicken and Cheese and one Cheese and Ham. We also ordered a cup of Coffee and a Hot Chocolate. We fo... read more My companion and I enjoyed a delicious sandwich each - one Chicken and Cheese and one Cheese and Ham. We also ordered a cup of Coffee and a Hot Chocolate. We found a table with two comfortable armchairs and the staff were polite and efficient. The sandwiches were filled with plenty of cheese and overall, the food was as good as a toasted sandwich can be.

I asked for thier dairy free choices and was pleasantly suprised with two cake options. A plain Coffee was fine with the explanation that some people react to s... read more I asked for thier dairy free choices and was pleasantly suprised with two cake options. A plain Coffee was fine with the explanation that some people react to soya milk which was why it wasnt steamed. This also displayed thier awareness of cross contamination

The staff at this restaurant are extremely accommodating and attentive. The atmosphere is always neat and clean, with a pleasant energy throughout. read more The staff at this restaurant are extremely accommodating and attentive. The atmosphere is always neat and clean, with a pleasant energy throughout.

Coffee shops are in a massively competitive space: Nero, Starbucks, Toast, Costa and a magnitude of others. So their distinctiveness is a core attribute. Most C... read more Coffee shops are in a massively competitive space: Nero, Starbucks, Toast, Costa and a magnitude of others. So their distinctiveness is a core attribute. Most Cafe Nero's we have visited in London, Newmarket (excellent), Bury St Edmunds x 2, Colchester, etc, have been good. what let's Sudbury town, and down badly, is it's ever changing staff and spiralling down in manners and customer engagement. Some appalling staff compared to the other nearby coffee shops. Disappointing.