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Contribute Feedback What Chris likes about Philly Pretzel Factory:
I've only had good experiences with the staff at this location and have dropped some large last minute orders that they were happy to take. The pretzels are great and make for good party trays. View all feedback.
What Dianne T doesn't like about Philly Pretzel Factory:
The people that work here are rude...Especially the store manager...they should shut this place down for the way that they treat customers ..the pretzels are small and have no taste...dont waste your money!!! View all feedback.
The people that work here are rude...Especially the store manager...they should shut this place down for the way that they treat customers ..the pretzels are small and have no taste...dont waste your money!!!
The pretzels were delicious, but the store can't handle online orders. Yesterday was my second attempt at an online order. My first attempt, about a year ago, I was told they didn't receive it and the store wasn't busy so luckily my order was prepared quickly and I was on my way. Yesterday, at 11:30am before a 1pm Eagles game, my husband went to pick up my online order and he told me that it wasn't ready and there were many people standing around waiting for their online orders that were also not prepared. This store needs management oversight and if they can't handle online orders, then they should stop accepting them. When you are preparing for a party or an event, you want to grab your order and go, not get held up with many other people waiting for an unknown length of time. Very disappointing, especially when you take the time to schedule an online order at a specific time.
Love their hot dogs and spicy sausage. Great price and customer service too.
Great location, very polite staff even if they are young, pretzels are always hot and ready. I really appreciate it. I will keep coming back!
The party trays are always a hit. Pretzels are fresh and dips are great.
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