Panera Bread - Avondale

Panera Bread has really gone downhill. The place was less than half full, yet all the empty tables were dirty, and we waited what felt like half an hour for our... read more Panera Bread has really gone downhill. The place was less than half full, yet all the empty tables were dirty, and we waited what felt like half an hour for our food. The soda machines weren’t functioning, so there were no carbonated drinks available. Thankfully, I like tea. I probably won’t be returning to Panera again, but I had to use a gift card. It used to be a popular spot for lunch or dinner, but not anymore!

The service is pretty slow. Took over 20 minutes for a bagel and an iced coffee. Don't stop by if you want a quick grab and go. read more The service is pretty slow. Took over 20 minutes for a bagel and an iced coffee. Don't stop by if you want a quick grab and go.

The music turned up kinda loud and you need to ask for code to use the restroom. That seems to be the for most eating establishments across the valley. The food... read more The music turned up kinda loud and you need to ask for code to use the restroom. That seems to be the for most eating establishments across the valley. The food is good I had there Avocado Children Beacon Sandwich . Chicken Soup and Papaya Green Tea.

Purchased a salad to throw most of it away because the lettuce was welted. No one wants to pay for food at a restaurant that is going bad. Soda was flat fountai... read more Purchased a salad to throw most of it away because the lettuce was welted. No one wants to pay for food at a restaurant that is going bad. Soda was flat fountain drink machine disgusting. They probably need to be shut down by the health department.

Ok this had built up. On Wednesdays we fast with bread and water. Just personal thing my family does. Most often I bake bread for the day. Some days are just so... read more Ok this had built up. On Wednesdays we fast with bread and water. Just personal thing my family does. Most often I bake bread for the day. Some days are just so busy that baking is not really ideal. There is a Panera bread nearby in Avondale arizona. They deliver bread so it would be reasonable to assume in days where things get busy they could help out. I pray more than I want but at least I do not have to make the bread. 3 orders ago I go to pick up my order to discover they didn't have the bread I ordered and allowed me to make a substitute. Fine, had to wait until they got it all worked out, was not in an immediate rush so no real issue just an annoyance. 2 orders ago I made an order to be delivered. I then went and did work outside. Came back in after working in the arizona sun shortly before my wife was to get home. I have text messages from Panera telling me they are out of bread and had to cancel my order. I made the order early afternoon. For those who do not know latin, Panera basically means bread. They is their whole reason to exist. Now my wife is nearly home from an hour long commute and I have nothing fresh for dinner and had to scramble. I have a special needs child so I can not just pick up and go. Not very happy AGAIN. Today, I tried again. Placed an order and went to work outside around the house making some repairs and modifications to the yard. This time I kept my phone near by incase they text again. No text but no good either. Thought maybe they are running late and I will give them some more time. I checked and still no text. I finally pull up the app and click, track my order. It tells me the order was delivered an hour earlier. I walked around to make sure it was not delivered to wrong house before I call them. Nothing, so I call and I have to listen to their recording announcements before I am even given an option to choose from. Finally I get the option to deal with a delivery issue. The phone rang 27 times from the time I started counting, before I finally hung up. I called again and got an employee who was kind enough to tell me my order was ready if I wanted to come and pick it up. Let's be clear. I paid for the delivery service and added a 15% tip and I'm told I can come pick it up. I am for a manager. The manager tells me that it isn't her fault it is Door dash. I need to take it with them. I pointed out that I didn't order it through door dash but through Panera website, making her issue. She asked if I still wanted the food. I told, I did want the food but I wanted the tip refunded. She told me that she would see if she could get them to deliver and would call me back. 2 1/2 hours later no food, no refund, and no phone call. If all panera are run like this, I'm amazed they survived covid, but then again, there are many companies that should have gone under because their customer service was so bad, but they played the covid card to excuse their bad service. I plan to make sure I tell friends and family about how bad this Panera is and my general impression about the company as a whole. No more hiding behind covid