Whataburger - Austin

#8 - Fast Food - Austin, American, North American
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Whataburger

Whataburger
3.9 / 5 (2623 reviews)

Description

Whataburger has generated a mixed bag of experiences among diners. While many rave about the satisfying taste of the burgers and the addictive spicy ketchup, others express disappointment over greasy fries and inconsistent service. Some customers note issues with mobile orders, such as missing items, and a lack of responsiveness from staff. However, shining moments of excellent customer service, such as attentive employees providing extra care, have also emerged. While the demand can lead to long wait times, particularly during busy hours, the overall consensus suggests that dedicated staff and quality food make this location a notable choice for fast food aficionados.

Last update: 25.05.2026 from: Bryan

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★ 3.9 / 5 from 2623 reviews
jessica-699
02.08.2023

I bought my car here over a year ago, and it was a good experience. I got my quick service on my car today and it was nice. There was water in the waiting area and lots of places to sit while you wait. I got seen very quickly especially considering that there were probably 10 people there for service too!

debra-398
02.08.2023

I enjoy Whataburger, however it takes a long time to get through the to-go Windows service. They do an excellent job however there's just so much business that the whole process is slow. The hamburgers are quite good though

amy-1244
02.08.2023

I just moved back to Texas and I've missed Whataburger so much! My burger was even better than I remembered, and the service at this location was excellent.

bryan-garcia-weed086
04.02.2024

This has been my best experience at Whataburger so far. The food was absolutely delicious. I usually don't have much good to say about restaurants, and I rarely give a perfect 5-star rating. Keep up the great work!

matthew-tedtaotao
04.02.2024

I arrived at the restaurant at 11:09 p.m. on September 9, 2022, to place a takeout order, but was informed that they were not serving customers inside due to low staffing. I was directed to use the drive-thru instead. As I walked back to my car, I noticed two other cars pull in, and I saw the same staff member who had just turned me away taking their orders. This made me quite upset, so I stayed nearby to confirm that they weren’t simply picking up an order; they were indeed being treated like regular customers. It was disheartening to witness that staff member, or whoever was in charge that night, not following proper protocol.

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