Whataburger - Austin

I ordered curbside from the app at 2:15 PM on May 4th, 2022, and I got the Southern Bacon Double, onion rings, and a chocolate malt. Everything was outstanding!... read more I ordered curbside from the app at 2:15 PM on May 4th, 2022, and I got the Southern Bacon Double, onion rings, and a chocolate malt. Everything was outstanding! The meal was cooked to perfection. I absolutely love this new burger!

I've been visiting this Whataburger for years, and it used to have really quick service with the drive-thru rarely getting backed up. However, once COVID hit, e... read more I've been visiting this Whataburger for years, and it used to have really quick service with the drive-thru rarely getting backed up. However, once COVID hit, everything slowed down significantly. Even now, post-COVID, the lines can still get quite long, with wait times reaching up to 30 minutes in the drive-thru. Another factor could be that so many people are moving to Austin! They rarely mess up my order, which is why I'm still giving this location a 4-star rating.

I'm giving a 3-star review primarily because the person who handed me my order was incredibly kind. However, there were significant issues with the food and the... read more I'm giving a 3-star review primarily because the person who handed me my order was incredibly kind. However, there were significant issues with the food and the accuracy of my order. The kids' burger was served cold, and the cheese wasn't melted at all. The chicken strips were overcooked—too crunchy to eat—and quite small, which only made the overcooking more disappointing. I requested gravy but received honey BBQ sauce instead. While I recognize that this is a matter of personal taste, I found it unappealing. Thankfully, my 2.5-year-old isn't particular about the temperature of her burger or the melted state of her cheese, so she was okay. I chose to go out for food to avoid cooking and making a mess in my kitchen, but in the end, my meal was inedible, and I ended up spending $13 only to come home and cook anyway. It was quite frustrating.

The staff were friendly and professional, and the food was delicious. read more The staff were friendly and professional, and the food was delicious.

I haven't ordered from this restaurant in a long time. I have to say, the onion rings seem to be artificially made. Instead of real onion slices that hold toget... read more I haven't ordered from this restaurant in a long time. I have to say, the onion rings seem to be artificially made. Instead of real onion slices that hold together, these fell apart easily. I'm trying to cut down on fast food, so goodbye, Whataburger!