Muse At Soco - Austin

Avoid this place at all costs. While it may seem nice at first glance, the management is driving it into the ground. The attractive renovations are poorly done... read more Avoid this place at all costs. While it may seem nice at first glance, the management is driving it into the ground. The attractive renovations are poorly done and are likely to fall apart soon after you move in. Dealing with management about any issues is nearly impossible, so be prepared to contend with cockroaches, water leaks, and prolonged interruptions to your water supply without any prior notice. If you find yourself living here, make sure to have everyone sign documents and consult a lawyer about them, as Greystar management may attempt to charge you hundreds or thousands of dollars in withdrawal fees that aren't mentioned in the rental agreement. I've lived in many places and handled various problems before, but this has been by far the worst experience.

Sara in the front office is incredibly friendly and welcoming! Beautiful property in a place where you can't beat! read more Sara in the front office is incredibly friendly and welcoming! Beautiful property in a place where you can't beat!

Toured this community with my family and the location is perfect..so close to downtown. One apartment we saw had a downtown view from the living room. Sarah was... read more Toured this community with my family and the location is perfect..so close to downtown. One apartment we saw had a downtown view from the living room. Sarah was super helpful and I'll definitely be coming back here when it’s time for the move in spring

Ever since they shut off the locker system I’ve had multiple packages stolen from my front door. Very frustrating, staff unhelpful with solutions. read more Ever since they shut off the locker system I’ve had multiple packages stolen from my front door. Very frustrating, staff unhelpful with solutions.

Moved into a 3 bedroom right after the winter freeze in February 2021. At first, the apartment looked really good. However, once we started having maintenance i... read more Moved into a 3 bedroom right after the winter freeze in February 2021. At first, the apartment looked really good. However, once we started having maintenance issues it took forever to get someone to come. At one point, someone told us to lie and say our kitchen was flooding to get someone to come quicker (it was on the verge of flooding). Management changed to Greystar at the end of December 2021 and we were given notice of this by a PIECE OF PAPER on our door. My 2 roommates and I were all out of town for a few weeks for Christmas and I came back for 24 hours to switch my stuff out and leave for another trip and found out I needed to pay rent with a check (which I didn't have) by the 4th of January which was before I was planning to be back by. Thankfully my roommate was able to pay for all of us, otherwise I would have dealt with a late charge for something that comes down to horrible planning on Greystars end. Also, the enamel in my bathroom shower was broken from the beginning, so the floor in it looked pretty dirty the whole year. My roommate and I spent HOURS trying to clean it throughout our lease. We used bleach, magic eraser markers, and prayers to ****. Nothing worked. In the end, we ended up getting charged for this even though it was a default of the apartment unit. I have heard nothing but horrible things about greystar management and experienced that same level of disrespect myself when moving out. Also, this apartment is not safe. My roommates and I got our cars broken into and someone tried to steal my bike off the railing in front of our unit (on the 4th floor). There isn't security or any attempt at safety. If you're a female, I would be concerned for your safety.