Kfc - Austin

Hello! I ordered KFC for dinner tonight and had to wait in a long line of 12 customers. However, the line moved quickly thanks to the patience and efficiency of... read more Hello! I ordered KFC for dinner tonight and had to wait in a long line of 12 customers. However, the line moved quickly thanks to the patience and efficiency of the manager and his team. They did an outstanding job and made sure every customer was satisfied. Thank you all! My food was really good and fresh.

1. They didn't have any type of sandwiches, even tho they advertise them2. The ice cream machine wasn't working3. They gave me the soda without ice, they said t... read more 1. They didn't have any type of sandwiches, even tho they advertise them2. The ice cream machine wasn't working3. They gave me the soda without ice, they said the ice machine wasn't working either4. The girl at the window had a big hickey5. The chicken breast was gummy, had to trash itThe light for the Menu wasn't workingJust close the dam place like they did with the Sonic next door...

I will never return to this restaurant. I was really disappointed with the chicken I received; it looked like it had been shredded. I had the supervisor, or so... read more I will never return to this restaurant. I was really disappointed with the chicken I received; it looked like it had been shredded. I had the supervisor, or so I think, take a look at it, and she said it was fine and that it was just how the air fryer cooked it. She offered to replace it, and I even paid extra for breast meat, but I didn't receive any breast, and the pieces I got were very small. I can't believe this is KFC. The service was terrible. There was another customer who waited for his order, which was never processed, and when he asked for a refund, they returned his money but didn’t even apologize. What a disappointing experience!

The customer service was disappointing. The dining room was closed, and they only allow one order per car. My order was incorrect, so I tried calling to see if... read more The customer service was disappointing. The dining room was closed, and they only allow one order per car. My order was incorrect, so I tried calling to see if I could just pick up the missing items at the door instead of going through the drive-thru again. However, their phone is disconnected. What a hassle!

Location is very busy at lunch and some times is not fully staffed but they try their best. Food is still good. read more Location is very busy at lunch and some times is not fully staffed but they try their best. Food is still good.