Bartlett's Restaurant - Austin

UPDATE! The Good: The food quality and flavor alone would give it 3 stars. Customer Service is King for 5 stars. Waiter stole our credit card. (Not only the CC,... read more UPDATE! The Good: The food quality and flavor alone would give it 3 stars. Customer Service is King for 5 stars. Waiter stole our credit card. (Not only the CC, but he was a mess, forgot everything we asked for and our order took forever. We called therestaurant to confirm they had our card and they did. The manager said he would mail us the card. He did not. When we calledback to check on the status of our card; we were told that they would never mail a credit card to a customer. They sitedsecurity reasons. Needless to say this is a management issue. Bad service in a restaurant starts at the top. We have been goingto this restaurant since it was a Bennigan’s … the food is better now than it was as a Bennigan’s but the service for theprice we paid for lunch was awful. Too many good restaurants in Austin‘s to come back to this place. So sad to see a NorthSide establishment fall like this. UPDATE! Remember when we were told by there manager that they would never mail us our creditcard? Well someone did. Not only will they steal your credit they will hold it for a week; lie to you about it’s whereabouts;then mail it to you. Wow!

Service was excellent. eating was tasty, but much overpriced. bacon cheeseburger was $20 and an icy was $3.50 read more Service was excellent. eating was tasty, but much overpriced. bacon cheeseburger was $20 and an icy was $3.50

UPDATE! The Good: The food quality and flavor alone would give it 3 stars. Customer Service is King for 5 stars. Waiter stole our credit card. (Not only the CC,... read more UPDATE! The Good: The food quality and flavor alone would give it 3 stars. Customer Service is King for 5 stars. Waiter stole our credit card. (Not only the CC, but he was a mess, forgot everything we asked for and our order took forever. We called the restaurant to confirm they had our card and they did. The manager said he would mail us the card. He did not. When we called back to check on the status of our card; we were told that they would never mail a credit card to a customer. They sited security reasons. Needless to say this is a management issue. Bad service in a restaurant starts at the top. We have been going to this restaurant since it was a Bennigan?s ? the food is better now than it was as a Bennigan?s but the service for the price we paid for lunch was awful. Too many good restaurants in Austin?s to come back to this place. So sad to see a North Side establishment fall like this. UPDATE! Remember when we were told by there manager that they would never mail us our credit card? Well someone did. Not only will they steal your credit they will hold it for a week; lie to you about it?s whereabouts; then mail it to you. Wow!

My husband and I had a wonderful experience at this restaurant. The steaks were scrumptious and cooked just right! The drinks were excellent, and the service wa... read more My husband and I had a wonderful experience at this restaurant. The steaks were scrumptious and cooked just right! The drinks were excellent, and the service was exceptional. This will certainly become our new favorite steak spot!

The grilled artichokes were the standout dish we tried, giving us hope for a memorable dining experience. Unfortunately, our meal quickly fell short, reminiscen... read more The grilled artichokes were the standout dish we tried, giving us hope for a memorable dining experience. Unfortunately, our meal quickly fell short, reminiscent of a lackluster visit to a chain restaurant. The prime rib lacked seasoning and was disappointing, the spinach was overcooked and unappetizing, and the steak was merely average. The burger felt straight out of a '90s steakhouse—seriously, do cooks no longer use salt and pepper? We were also disappointed by the service. If you want to justify your prices, exceptional service is a must, but that wasn’t the case here. Our drink glasses were often empty, our server disappeared for long periods, and it took forever to get the check. We didn’t order any alcoholic beverages, so perhaps that led to us being overlooked—and honestly, I didn't care that much. I left a smaller tip than usual and won’t be returning. Goodbye, '90s! I preferred Stone Temple Pilots anyway.