Dunkin' - Aurora

Coffee, Donuts, Coffee & Tea
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Dunkin'

Dunkin'
3.4 / 5 (1271 reviews)

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On this homepage, you will find the comprehensive menu of Dunkin' from Aurora. At the moment, there are 5 menus and drinks available.

This Dunkin' location has garnered criticism for its unprofessional staff and disheartening customer service. Patrons report interactions that lack basic courtesy, with employees often seen laughing amongst themselves, creating an unwelcoming atmosphere. Issues extend beyond service quality, with operational shortcomings such as inconsistent drive-thru hours and inadequate stock of menu items, further frustrating customers. Experiences have ranged from rude dismissals at the counter to feelings of being ignored entirely, prompting many to express their dissatisfaction clearly. This establishment leaves much to be desired as it struggles to meet customer expectations, particularly during busy hours.

Last update: 17.01.2026 from: Courtney

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★ 3.4 / 5 from 1271 reviews

Was Yvonne Schiller at Dunkin' a mag?
I ordered an ice cream cake for my husband's birthday, as it was what the kids wanted, and it had to be a White Sox theme! The owner contacted me to let me know there was an issue, but I couldn't get back to them in time. They went above and beyond to accommodate my request and ensure customer satisfaction! It made my children so happy to have the cake they wanted for their father's birthday, and he loved it too! Tha... View all feedback.

What Courtney Rambow dislikes about Dunkin':
I attempted to pay in cash, but the bill had a minor tear—everything was intact and the amounts were correct. I was asked to use a different bill instead. Although I requested a receipt, none was provided, and there was no explanation given. View all feedback.

jailyn32
17.10.2022

Worst Dunkin’ experience ever at 6:00 am on Sunday 1-23 in the middle of a snow storm I was already frustrated driving from Plainfield I’ll to Aurora’s Dunkin’ to get a coffee and vanilla long John. I waited at the speakers and nobody spoke as I was driving away I could hear someone speaking I didn’t want to back up that’s unsafe so I pulled forward cameras inside show me at the window the clerk ignored me took someone else’s order then scolded me for not speaking into the box almost refusing my order she was rude and obnoxious and refused her name when because she knew she gave the worst possible service.Make no mistake I am complaining to corporate

umisojchitsh
17.10.2022

Management told us they’d be unwilling to accommodate dairy allergy for milkshakes after our recent trip. Despite having oat milk in the store they told us they would no longer accommodate us as the oat milk is supposed to be for the Dunkin’ side. Although I understand the reason, I feel this is not how you treat people with a food allergy. We will not be coming back.

orutherford-ivy989
17.10.2022

Kcups $12! Opens at 5am. 515am drive thru still closed. No donuts on racks inside. Right away when walking in how can I help you nervously. When conversing stated a guy drives around and she was there alone. Keep door locked, increase staff. Open DT only being above said??

courtney-rambow
22.01.2024

I attempted to pay in cash, but the bill had a minor tear—everything was intact and the amounts were correct. I was asked to use a different bill instead. Although I requested a receipt, none was provided, and there was no explanation given.

dexx-29-engineer3693
22.01.2024

I ordered a large iced coffee, but it ended up being quite weak and watery. I won't make a big deal out of it since it was only $2, but I have to admit I've had better from Dunkin' before, so I was a bit disappointed.

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