Dunkin' - Aurora
Dunkin'
Description
At a recent visit to a local restaurant, customers expressed a mix of disappointment and improvement in their experiences. Many highlighted issues such as unfriendly staff, order inaccuracies, and long wait times that affected their overall satisfaction. Concerns about food quality and staff professionalism were prevalent, with reports of uncomfortable interactions and unsatisfactory service. However, in a refreshing turn, some patrons noted significant improvements in cleanliness, attributing this positive change to dedicated staff efforts. As patrons weigh their options, the potential for enhanced service and a cleaner environment may draw them back, despite past frustrations.
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I come here at the minimum four times a week for coffee before work and sometimes donuts for others.. and I’ve had some wrong orders or customer service issues from time to time.. not that big of a deal for me.. the ladies during the week in the morning are awesome! ..but today was it for me. They gave my coffee to the lady in front of me which she had in her car while she waited for her correct order.. and then she handed it back. I asked if they made a new one and they told me yes. As I pull away there’s a big black hair stuck to the plastic cup. I go back and ask for a new one .. no apologies just snickering and laughter when the other girl asked what happened and the drive through girl said there’s hair on it.. that’s disgusting that you would think that’s funny. I told her forget it and keep the money. I’ll never come back to this location again. It’s one thing to say it’s a new one.. but to laugh about someone finding hair in their food is another..
Food: 5 Service: 5 Atmosphere: 5
The gentleman was very nice, but the Coffee tasted old and my avocado toast was not as I expected. To each is own but hope they get better with the food/drinks. Meal type: Breakfast Price per person: $1–10 Food: 2 Service: 5 Atmosphere: 3
I ordered an extra-large hot tea, but they gave me a large instead, and I didn't receive a receipt. The sticker on my cup clearly shows that it was supposed to be extra-large! This isn't the first time my order has been incorrect. I've decided to switch to a different Dunkin' because the Galena location just isn't meeting my expectations anymore.
Wow, I've observed a remarkable improvement in the cleanliness of the restaurant since this week, 10/06/22. The woman who is responsible for cleaning is doing a fantastic job. It's great to see this change finally taking place! I will definitely continue to return.
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