Starbucks - Augusta-Richmond County

I ordered a grande mocha, no whip. I received a luke warm drink with whip. The staff were too busy messing with their phones and chatting with their friends to care about the service they were providing. Also, they don't accept Starbucks gift cards. And since when does food service use their bare hands to pull food from the food case?

Waited 10 minutes for something they never had. No one said anything

So I’m a bit old school and always frequent a drive through whenever possible . However, today this morning I was inside the Augusta Mall and decided to finally use my Starbucks gift card. I ordered my all time favorite Bacon Gouda breakfast sandwich and the new Pineapple Matcha with coconut milk. The cashier Danny (I believe that’s what she told me helped me with merging my gift card to the app and helped me with scanning my app (after I explained to her that I hardly ever use the app . They had a joke of the day (I needed one to start my day in the store you could ask about . I plan to make this Starbucks my new home!(although I’ve gotten superior service from the Wrightsboro rd location outside the mall Starbucks! I think all of you guys are awesome!

This location doesn’t offer or maybe doesn’t know how to make what other locations make . Also I feel like this location is understaffed for the amount of service it receives there is ALWAYS a line at this location and it takes forever for it to move . Next time I’m going to try the location inside Barnes nobles to see if that makes a difference . I give it 3 stars only for the convenience . But Gloria jeans was better

Horrible baristas. waited 30 mins for our drinks to have the orders lost in the system. Paid for a venti pink drink with no ice but got a grande instead. It would of been better if the cashier told us that a venti no ice will come in a grande cup. they didnt even fill it up all the way in the grande cup. also ordered an iced vanilla latte with almond milk to get an ice coffee that is too dark. It looks like they just put vanilla syrup with almond milk and put espresso. when i asked them if it was what i order they were like yes. but i order my drink enough times to know what it looks like. they never apologized about the wait or the fact that the drinks were lost in the system. they need to do better.