Kfc - Atlanta
Kfc
Description
KFC's reputation is currently a rollercoaster of highs and lows. While some patrons rave about the delicious chicken and friendly service, others describe harrowing experiences marked by rude staff and unappetizing food. Complaints of poorly managed orders, unavailability of menu items, and disappointing drive-thru encounters suggest a significant service inconsistency. However, there are also shining moments, where attentive staff provided exceptional service and fresh, satisfying meals. If you’re willing to gamble on the experience, there may be culinary rewards waiting, but be prepared for the possibility of customer service tribulations.
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Ordered and was delivered promptly by Uber Delivery. Order was missing three items. A 8 pc meal was part of order and ONLY the chicken arrived. No SIDES! No sauces for the popcorn chicken were delivered. Plates where NOT included when requested. Popcornchicken order was 80% Fried Batter nibs instead of actual chicken. The Famous Bowl and 50% empty with zero gravy. Tried callinglocation and of course no one answers on a Monday evening and time goes to voice-mail time and time again.
I arrived at 9:48 p.m., they don't close until 10:30-11, and they lady(glasses,braids/dreads) said that they were out of chicken tenders, and only serving bone in chicken. I asked for the 5 wing combo instead, and she stated they didn't have that either,and if I wanted it I have to wait 12 minutes. I reluctantly agreed. I paid and pulled forward to wait. After waiting about 5minutes a gentleman employee returning inside asked me what I was holding for. I informed him and he stated wings and tendersare cooked to order after a certain time. I stated that the lady neglected to inform me of this, and if thats the case I preferthe tenders over the wings. He returned inside, and came back minutes later to say the wings were almost done, so they would bebringing those. However I waited another 10 minutes. Ultimately waiting 23 minutes for something I was told 12 minutes. To addinsult to injury the wings weren't fully cooked,, mashed potatoes were cold, and the soda was flat. I'm completely disgustedwith this location.
I had a disappointing experience at this restaurant! I arrived at 11:00 AM, only to be told they would open in five minutes, even though their scheduled opening time was 10:30. I ordered a two-piece white chicken, extra crispy, along with mac and cheese. I wanted to try the tender wraps from their new promotion, but I was told they were out of tenders. In the end, I left with original recipe chicken and mashed potatoes instead. It's frustrating how they managed to open 35 minutes late with only two customers present and still got my order wrong!
Moreover, the location on Old National Highway is in desperate need of improvement. The bathroom was out of paper towels, and I didn’t receive any napkins or utensils with my meal. I won’t be coming back to this KFC!
I had a disappointing experience at this restaurant on October 4, 2022. The manager was unprofessional, as I waited over an hour for my Uber Eats order, which was never prepared, despite their promise to handle it personally. To make matters worse, one of the staff members was confrontational with me. I would not recommend this location at all.
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