Element's Bistro - Athlone

I was recently in radisson blu with my partner, we have breakfast on the day after in elements bistro. the eating was the standard buffet breakfast and the majority of the staff were friendly bar a woman that I can only describe how to treat the most rude person, should they not work in a customer service environment. She looked like management. She mocked me out of the way I got to eat, I was fluffed for her, and I accidentally spilled something and she threw me a shirr cloth to clean it and went away, her manierisms were terrible. terrible stressful experience that put a damper on our stay. only one warning for anyone who stays here in the future. I have got the hotel with my complaint in the hope that these changes, but no answer.

The food was excellent. we enjoyed all our meal times. it was winter so we could not see the view, but they had a great view of the river another time of the year. the staff was friendly and helpful. but we had to fly them down to order dessert or if we needed anything, they never came near the table. I waited a few minutes after we were all done to catch someone, so there was a lot of time they checked themselves. there were about tables, so I'm not sure why no one checks on us.

I typically don't like to criticize other hotels as I work in the industry myself, but I feel the need to share my experience at this particular establishment. The hotel itself is fabulous, but unfortunately, the staff provided extremely weak and terrible service. During our lunch visit last month, we received a cold reception from the bar staff and were ignored for 20 minutes before receiving menus. We decided to give it another try a month later, but sadly, there was no improvement. We waited ages for service, and had to continually ask for cutlery and spoons for tea. One staff member, Chloe, was lovely, professional, and friendly. However, there was another staff member, possibly named Tara or Tamira, who was extremely rude to all tables, abrupt, and barely spoke to anyone. I was very disappointed with the overall experience, but kudos to Chloe for her professionalism.

I frequently visit the Radisson for work, and every time I am there, I receive excellent service. I must mention Avril, who I believe is one of the kindest and most professional individuals in the hospitality industry. She always greets me with a smile and makes the best coffees. I will definitely be back.

The atmosphere was lovely and our experience was fantastic. Avril provided outstanding service with a charming smile, and the breakfast was delicious.