Dunkin' - Athens

I have been going to this location for years, and it has majorly gone down hill. The past month the drive through has been painfully slow. I arrive around 6-6:2... read more I have been going to this location for years, and it has majorly gone down hill. The past month the drive through has been painfully slow. I arrive around 6-6:20 am, and have been having to wait upwards of twenty minutes. This has caused me on severaloccasions to have to drive off to avoid being late for work. Today I decided to go into the store, as I noticed there was no oneinside waiting. First, the cashier stated that she did not know how to use the register, so she had to wait until someone couldhelp her. After this, I repeated my order 3 times, for it still to be rung up incorrectly. I was over charged for the order, asshe rung it up as a cold brew, and not an iced coffee. I am normally very patient with people in the service industry, as I haveworked there myself, but it has been constant with this location. The only upside is they are usually very polite.

I 'm not sure why this specific location is like this... But it really is the only location that has workers like this. They 're either high schoolers or freshm... read more I 'm not sure why this specific location is like this... But it really is the only location that has workers like this. They 're either high schoolers or freshman in college and you can tell... They are working to get paid but don 't actually care to dotheir job. Their attitude oozes out of this place. They 're always forgetting items in my orders and when I go back to get what Ipaid for, I 'm met with an attitude. I 'm not the one to get an attitude with, you forgot to do your job... They never fill upyour drink cups all the way and one time a girl even took a payment for an order I placed and took it all for her tips instead..Not to mention before that happened, I was waiting at the counter inside for a good 4 minutes before a worker came up to takethe order. Long story short : go to a different dunkin. The experience here isn 't worth it.

Okay place for grabbing a cup of coffee and a donut. But very sterile. I hear good things about the coffee. The donuts are good but heavier than Krispy Kreme. B... read more Okay place for grabbing a cup of coffee and a donut. But very sterile. I hear good things about the coffee. The donuts are good but heavier than Krispy Kreme. But not bad! It feels like the McDonald's of donut shops. But more like the old McDonald's kindof the plasticy feel. But my friend enjoyed her coffee very much. So it has some good points!

This location used to be my favorite, but recently, the service has been disappointing. I usually order ahead through the app, and the order is ready by the tim... read more This location used to be my favorite, but recently, the service has been disappointing. I usually order ahead through the app, and the order is ready by the time I arrive, which is convenient. However, there seems to be a breakdown in communication between checking in at the speaker and reaching the window. Whether I'm the only car or there's a line, they often ask me to repeat my order and still manage to forget several items. For instance, yesterday, I received only one out of three items and was told to have a good day before they left the window. I waited nearly five minutes for someone to return so I could inquire about the rest of my order, and it took several attempts to finally get all three items. Once I got out of line, I realized they had also forgotten to add any flavor to my coffee, despite me repeating my simple order twice. I generally understand that mistakes happen, as customer service can be challenging, but after multiple instances of missing or incorrect items and seemingly incompetent employees, I doubt I will return. However, I came back to edit my review because I've visited once or twice since and had a great experience! I'm not sure if they were just experiencing staffing issues at the time, but I'm hopeful this location has improved.

This restaurant is a tale of two Dunkin's. I finally noted the name of the young woman, Tiana, who always seems frustrated and speaks with a disrespectful tone... read more This restaurant is a tale of two Dunkin's. I finally noted the name of the young woman, Tiana, who always seems frustrated and speaks with a disrespectful tone when taking orders. When Tiana is working, the bag often has fewer hashbrowns, the bagels are sometimes wrong or burnt, and the drive-thru line moves slowly. Her constant opening line, "I’ll be with you in just a second," feels rather forceful as soon as you pull up to the intercom. It seems like her job is quite a burden. However, when Tiana is not present, everything at this Dunkin' has actually been above average. When she's there, I can sense a palpable tension in the building, while everyone else I’ve encountered has been pleasant and positive. On a positive note, the new mobile app is exceptional!